Sr On-Site Service Spec. Offsite MS (Open)

Job Description

Job Details

Job Title: Sr On-Site Service Spec. Offsite MS (Open)

Location:South San Francisco CA 94080

Employment Type: 1 Contractor Onsite position / Temp to Engage

Summary

Provides operations functions in one or all of the following areas within an office environment: operates high volume duplicating and document scanning equipment performs associated copying tasks operates high volume mail processing equipment. This includes shipping/receiving sorting distributing and handling incoming/outgoing mail/faxes applying postage and providing copier maintenance/repair. May also perform entry-level bindery QC housekeeping file services or call center functions. This position reports directly to the Site Manager Site Supervisor or Assistant Site Manager.

Looking for

We are looking for a potential candidate who is a dedicated and dependable professional with extensive experience in reprographic services including:

Batch printing and copying.
Creating binders spiral bound and creating custom tabs.
Proficient in maintaining records of incoming and outgoing mail packages and shipments.
Looking for a candidate that has work experience in Staples FedEx Kinkos or UPS.


Responsibilities

Runs high volume copy machines and performs binding and finishing work.

Handle highly sensitive and confidential documents that may be time sensitive.

Provide upmost in quality work due to the sensitive nature of documents and projects.

Operate high volume scanners image handling software MS Office and Email systems.

Ensures convenience copiers are working properly checking for quality via daily inspections.

Clears paper jams and informs technicians of specific problems.

Maintains records for management reports and inventories of supplies needed.


Distributes office supplies fax transmissions and mail to company personnel and/or designated drop-off points.
Calculates charges for jobs performed and maintains some billing logs.
Responds to and coordinates all service calls required by the customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs. May travel between customers buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping and/or receiving of materials.
Uses shrink-wrap machine paper cutter hole driller bindery equipment jogger tape machine stackers electric stapler and scales.
Uses all copier equipment calculator fax machine postage meter and some PC.
Performs filing duties which may include purging and archiving old documents.
Performs duties of scanning file conversion and file naming.
Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD search.
Perform file formatting for printing/Excel files.
Assist with coordinating projects that will be completed off site (BIS or Smart Source).
Responsible for interacting and providing professional level support to users at various levels including: project managers associates and partners.
Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure.
Performs other duties as assigned.


Education and Experience

Requires high school diploma GED or equivalent work experience.

Minimum of 1 year of experience in an office environment is strongly desired.

Some related copy job experience is preferred.

Complete Ricoh training within 90 days of hire and maintain any new training requirements.

May require a valid drivers license and minimum levels of auto insurance coverage per Ricoh policy.

Knowledge Skills and Abilities

Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Technical aptitude with printers copy and postage machines and other office equipment.

Good customer service and organization skills.

Ability to utilize a mixture of hardware and software (cost recovery document management advanced workflow).

Requires knowledge and understanding of shipping/receiving procedures.

Basis electronics knowledge is preferred.

Possesses ability to work independently and flexibly to complete projects.

Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

Possesses ability to comprehend instructions concerning mail delivery.

Possesses troubleshooting and problem solving skills.

Possesses ability to read and comprehend written technical information in the form of manuals parts books and related publications.

Possesses excellent customer relations skills and excellent verbal communication skills.

Physical Demands

Typically an office environment with a normal range of temperature and noise level.

Work assignments are diversified; must interpret comprehend and apply complex material/data/instruction.

Some physical effort is required which may involve long periods of standing walking bending reaching stretching climbing or similar activities.

Lifting or moving items weighing up to 50 lbs.

Moderate dexterity - regular application of basic skills (calculator keyboard hand tools eye/hand coordination).

Required Skills:

officecopy machinesprinters