Telemarketing

Company Overview

Richelieu is a leading North American distributor importer and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet storage and closet home furnishing and office furniture manufacturers door and window residential and commercial woodworkers and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144000 product offerings 112 locations and a state-of-the-art field force that passionately serves over 110000 customers Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968 Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus Innovation Performance Respect/Integrity/Ethics and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens closets and storage spaces.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday day shift role.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture its career development opportunities and the realization that healthy living is in part achieved by the proper balance of work and home we are excited to be a company that our employees are passionate about! More can be found out about us at as well asRichelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phoneplacing orders as well as providingsalesquotes
• Work closelywithoutside sales representatives with customer orders andquotes
• Research product solutionsfor customers to solvefield-projectissues
• Hours of operation areMonday to Friday day shift only

What We Are Looking For

• Prior telemarketing inside sales or customer service experience
• Past experience with wood woodworking panels and/or boards is a strong plus
• Prior architectural or interior hardware experience ishelpful but not required
• Developed customer serviceproblem-solving and project managementskills
• Team-oriented showsinitiative
• Strong sense of drive and creativity
• Experience usingWordExcel andbasic Outlook systems. AS400 experience is helpful but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel Word Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical dental vision life disability etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program