Job Title: Operations Manager
Job Description:
Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions
Responsibilities:
- Ensure a safe work environment for all associates
- Lead and supervise a team of Area Managers TLs as Direct reportees supported by PAs and Associates in Outbound Operations
- Responsible for the overall Safety Quality Productivity and Delivery performance of Outbound Operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
-Ensure BM rates and OP2 throughput deliverables
-Interfacing well with other OMs. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Lead ART (Annual Sale) events from capacity planning perspective and prepare Man Material Machine in its perspectives.
- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for FCs compliance Connections and scorecards.
- Manage People and team development
- Understand Flex levers take up new Amazon technicalities associated with the roles requirements and Amazon ERP systems.
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years
Key job responsibilities
To start with this is a position in FCD but is subject to internal rotation requirements
About the team
A team of Area Managers and Team Leads
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.