Incident manager

Trigent Software Private Limited

Job Location:

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

8 years of ITSM/Incident Management experience in enterprise environments.
Strong knowledge of ITIL framework (Incident Problem Change Service Operations).
Hands-on experience with ITSM tools (ServiceNow BMC Remedy Jira Service Management).
Proven ability to manage high-severity incidents under pressure.
Excellent communication and stakeholder management skills.
Strong analytical skills for RCA and trend analysis.
Experience in SLA definition monitoring and compliance reporting.

8 years of ITSM/Incident Management experience in enterprise environments. Strong knowledge of ITIL framework (Incident Problem Change Service Operations). Hands-on experience with ITSM tools (ServiceNow BMC Remedy Jira Service Management). Proven ability to manage high-severity incidents un...