Senior Patient Services Representative AEGD

The OU College of Dentistry AEGD Clinic is seeking an experienced Senior Patient Services Representative. This position coordinates schedules of patients in a dental clinic and provides clerical assistance for the smooth operation of the clinic.

Duties:

• Schedules patient appointments either by telephone or in person.
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patients requiring multiple services.
• Check In/Check Out
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects the form for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and distributes to the appropriate people.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits. Balances and closes cash box daily.
• Prepares ancillary forms for other services (i.e. x-rays vascular studies etc.)
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab x-ray or other information into the chart. Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information Prepares new patient inserts for charts.
• Copies medical records for patients and other providers or facilities.
• Requests medical records from other facilities.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate if any.
• Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for doctors as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Communicates with patients of all ages in a professional manner at all times.
• Communicates with co-workers and employees in a manner which promotes a highly team oriented approach.
• Enhances professional growth and development through in-service meetings and education programs.
• Maintains patient confidentiality.
• Performs related work as required.

Required Education: High School Diploma or GED AND:

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role

Skills:

• Customer service.
• Ability to communicate verbally and in writing.
• Ability to resolve problems in a timely manner.
• Proficient with Microsoft Office Suite (Word Excel and Outlook)
• Ability to multitask and meet deadlines.
• Ability to maintain patient confidentiality.
• Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

• Physical:
  • Sitting for prolonged periods.
  • Communicate effectively and listen.
  • Use of computer and telephone.
  • Manual dexterity and engage in repetitive motion.
• Environmental:
  • Standard Clinic Environment.

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