APEX Vendor Services Representative

**This position is funded in whole or in part through a grant. Continued employment is contingent upon the ongoing availability of grant funds. Employment beyond the grant period is not addition the duties and responsibilities of this position may be adjusted to align with changes in the scope objectives or requirements of the funded program.**

Agency Description:
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs creating stronger businesses and building a fairer economy in neighborhoods across the five boroughs.

Job Description:
Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned women-owned and other small businesses looking to grow through government contracting.

The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offers assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling workshops and trainings on how to become a government contractor finding the right contract opportunities and competing and performing on government contracts.

SBS is seeking a Procurement Counselor (Vender Services Representative) to deliver services designed to help businesses successfully sell their goods and/or services to the government. Responsibilities include coordinating and providing procurement and business technical assistance organizing and leading educational workshops tracking success stories and inputting of program performance data. The Procurement Counselor works closely with the Executive Director of the NYC SBS APEX Accelerator to ensure the attainment of programmatic goals.

The Procurement Counselor will report directly to the Executive Director of the NYC SBS APEX Accelerator.

Specific responsibilities include:

NYC SBS APEX Accelerator & M/WBE Vendor Services
- Conduct business development and outreach to attract customers to the NYC SBS APEX Accelerator and M/WBE Vendor Services Programs
- Manage a portfolio of businesses supporting them with individualized technical assistance and proactively connecting them to contracting opportunities
- Conduct research and make recommendations related to doing business with government agencies
- Conduct market research and develop marketing strategies/tactics so that businesses can better present themselves to government
- Help businesses navigate government procurement at all steps of the lifecycle
- Conduct and facilitate trainings to ensure businesses have the tools and knowledge they need to successfully contract with city state and federal governments
- Coordinate various resources and activities to connect businesses to government buyers: Including planning and participating in networking events workshops training sessions and other related activities
- Utilize and maintain strategic partnerships with agency and industry stakeholders that further the mission of providing services to a diverse group of businesses
- Identify and take advantage of professional development opportunities that are aligned with the overall program strategy to develop your ability to deliver business advisement services

Operations & Reporting
- Collect and vet success stories that depict the growth and accomplishments of the NYC SBS APEX Accelerator and/or M/WBE Vendor Services program clients.
- Conduct program performance and customer service surveys periodically to assess the success of the team in the delivery of services to program clients
- Collect and input service data to ensure timely reporting and evaluation
- Support compilation and analysis of data for purposes of program development and improvement
- Special projects as assigned

Position Eligibility Criteria:
Procurement Counselor Associate (Vendor Services Associate): up to 2 years of full-time relevant experience in government procurement and small business development or working in customer service supporting and providing services to businesses looking for contracting opportunities.

Procurement Counselor (Vendor Service Representatives): 3 of full-time relevant experience in government procurement and small business development or working in customer service supporting and providing services to businesses looking for contracting opportunities.

All Applicants: Go to search for Job ID: #757309

Current SBS Employees: Please email your resume and cover letter including the following subject line: APEX/ Vendor Services Representative and send to

Note: We appreciate the interest and thank all applicants who apply but only those candidates under consideration will be contacted.

If you do not have access to email mail your cover letter & resume to:

NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza 11th Floor
New York New York 10006

This position may be eligible for remote work up to two days per week in accordance with the Remote Work Pilot Program established between the City and DC37; however note that per this program employees may be required to report to the workplace in person if operational needs warrant.

CUSTOMER INFORMATION REP - 60888

Qualifications :

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory full-time experience responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in 2 above; or

4. A satisfactory combination of education and experience. Satisfactory full-time experience working for a New York City government agency responding to inquiries utilizing computers databases and information technology systems for researching the answers to questions in a customer service help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above. College credit may be substituted for the experience in a customer service help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above. However all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II candidates must have in addition to meeting the above Qualification Requirements one more year of the satisfactory full-time experience described in 2 above.

To be eligible for assignment to Assignment Level III candidates must have in addition to meeting the Qualification Requirements for Assignment Level I two more years of the satisfactory full-time experience described in 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time