People Experience Guide

Normal, IL - USA

Monthly Salary: Not Disclosed

Posted on: 10-09-2025

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

JOB RESPONSIBILITIES:

Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programs
Use case management system to interact with employees to track cases for trends and ensure proper documentation
Help drive the content on processes and initiatives introduced by the People Team for the Open Access (self-service) knowledge base
Assists and encourages employees to make effective use of Open Access (i.e. Self-service) knowledge management case management tool and any other People systems available to them in order to drive rapid resolution
Collaborate with the broader People Operations team People Team COEs (Total Rewards Recruiting Talent Development) and the Business Partners and People partners to provide feedback and support
Partner with People Team IT Facilities and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience
Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue
Ensure that all critical administrative transactions like the I-9 or background check process are accurate and handled in a timely and compliant manner
Provide exceptional service to questions and issues received from employees
Help maintain and audit employee personnel files
Provide support to overall People Team initiatives when necessary

JOB RESPONSIBILITIES:Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programsUse case management system to interact with employees to track cases for trends and ensure proper documentationHelp drive the content on processes and initiativ...