Vice President of Client Experience
Share
Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
**Relocation Assistance Provided**
Job Description:
The Vice President of Client Experience will lead three key operational departments: Service Professional Services and Onboarding. Reporting directly to the executive leadership team this role manages 45 department heads and a total team of over 35 professionals. The VP will be responsible for ensuring excellence in service delivery optimizing departmental performance and maintaining strong client relationships that drive retention and growth.
Key Responsibilities:
- Oversee and align Service Professional Services and Onboarding teams toward shared performance and client satisfaction goals.
- Monitor and improve SLAs ticket resolution efficiency and overall client experience metrics.
- Develop and manage departmental budgets ensuring profitability and operational scalability.
- Collaborate with Sales and Account Management to strengthen long-term client partnerships.
- Drive process improvement initiatives to enhance delivery consistency and team productivity.
If you are not currently within commuting distance relocation will be required. A financial relocation bonus will be provided to assist with your move.
Qualifications :
Qualifications:
- - 5 years of leadership experience in IT services consulting or managed services.
- Proven track record managing multi-department operations with a focus on service delivery and client success.
- Strong analytical organizational and communication skills.
- Experience improving SLAs and driving profitability through operational excellence.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
