Customer Success Manager
Customer Success Manager
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Job Description
Role - Customer Success Manager
Experience - 3 - 8 Years
Location - Pune Baner
Job Description :
- Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
- Advise product development on recurring issues.
- Provide post-sale technical support services to customers including troubleshooting problem resolution and training to customers.
- Handling Customer Plan renewal Plan pitching etc.
- Handling customer escalation smooth transitions between customers and the organisation.
Job Specifications:
- Minimum 3 years of experience as a Customer Success Manager with a proven track record of handling customers solving issues and executing projects.
- Good communication Skills.
- Ability to Analyse Data- Have an eye for surveys and customer research.
- Need to be organised to be able to organise thoughts and implement actions.
- Proactive Problem Solver
- Cheerful Optimistic go-getter.
- Self-starter and a good team player.
- Eager to learn and execute the new processes for us.
- Communication should be excellent
- Ready to work in shifts.
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the healthcare domain. We are an almost decade-old IT product organisation.
We are a flourishing Open & flexible culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM which is used for Pathology Labs & Hospitals.
Our Product-
- CrelioHealth LIMS- Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory -Online platform to manage your lab inventory stock and purchases
Org link - are voted as #14 rank in G2s List of Best Software Sellers for (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff doctors and patients to easily access and manage medical information using the same platform. Find out more athttps:// get updates onhttps:// for Diagnostics
Blog - CrelioHealth for Diagnostics
Required Experience:
Manager
Employment Type
Full-Time
