Project Manager
Project Manager
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Job Description
Join Luzern eCommerce: Powering the Worlds Most Ambitious Brands
Step into the world of limitless possibilities with Luzern eCommerce where weve been redefining online retail since 2003. We partner with global icons like On Running Wella Nestl Mattel Panasonic HTC and Philips to accelerate growth maximize margins and deliver exceptional customer experiences across Amazon top marketplaces branded webstores and social platforms.
With our award-winning team cutting-edge AI-enabled Channel Optimizer platform and bold strategies were not just keeping up with the future of retail were creating it.
Be part of one of the fastest-growing tech sectors where youll innovate collaborate and thrive in a business that values individuality and ambition.
Project Manager Drive Success in eCommerce at Luzern eCommerce
Tasks
About the Role
Were looking for a Project Manager to play a key role in onboarding new clients and delivering successful marketplace and webstore launches. This is a hands-on delivery role where youll coordinate timelines manage integrations and act as the primary point of contact to ensure our clients have a seamless start with Luzern eCommerce.
What Youll Be Doing
- Client Onboarding: Manage the end-to-end onboarding process from kick-off through to go-live.
- Marketplace & Store Launches: Coordinate new launches across multiple marketplaces branded webstores and other key platforms.
- System Integrations: Oversee integrations with ERP OMS CMS and payment systems working closely with technical teams.
- Client Communication: Act as the main point of contact during onboarding providing clear updates and managing expectations.
- Project Coordination: Maintain project plans track milestones flag risks early and resolve blockers quickly.
- Cross-Functional Management: Drive seamless communication between engineering sales account management operations customer service and finance teams.
- Handover: Ensure smooth transition of clients to the account management team post-launch
- Scalable Processes: Develop and implement scalable project management frameworks with reusability at their core.
- Continuous Improvement: Conduct cost analyses execute project reviews and enhance processes to optimize efficiency.
Requirements
What You Bring to the Role
- Experience: 2-4 years as a client-facing Project Manager managing complex eCommerce or technical projects.
- Project Expertise: Qualification in Project Management (e.g. PMP Prince) and experience handling multiple simultaneous projects.
- Communication: Exceptional verbal and written communication skills with a focus on relationship building.
- Technical Proficiency: Advanced MS Office skills confident in Project Plan tools familiarity with APIs integrations and a strong technical aptitude.
- eCommerce knowledge: Hands-on experience with Amazon Seller Central Shopify Magento or other platforms is advantageous.
- Education: MSc or equivalent qualification.
Your Key Attributes
- Detail-Oriented: Highly organized with a meticulous approach to project management.
- Results-Driven: Focused on delivering outcomes and identifying creative solutions.
- Strong communicator: Can explain technical steps to non-technical clients.
- Customer-Focused: Ensures onboarding feels seamless and professional.
- Problem-solver: Spots blockers early and works with internal teams to fix them.
- Team-Oriented: Committed to supporting Project & wider team.
- Adaptable: Comfortable juggling multiple projects in a fast-paced eCommerce environment.
Benefits
What We Offer
- Competitive Compensation: Attractive salary package with benefits.
- Health and Wellness: Comprehensive healthcare and pension plans.
- Work-Life Balance: 25 days annual leave and flexible working arrangements.
- Growth Opportunities: Access to learning and development programs to enhance your and Environment: A fun inclusive and collaborative workplace.
Employment Type
Full Time
