Sr Product Manager, Loyalty Program

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Client Name: Kforce
End Client Name: Williams Sonoma

Job Title: Sr Product Manager Loyalty Program
Location: San Francisco CA (local only)
Work Type: Onsite (4 days per week must be local)
Job Type: Contract (4-6 months)
Rate: $60/hr on w2

LinkedIn is a MUST

Please help me with a clear Visa copy (unhidden details MUST)

Notes:

Interview Type: Video
Visa Type: Any

Job Description:
Williams Sonoma is seeking a Sr Product Manager to support the companys Loyalty Program. The candidate will be responsible for product strategy roadmap and execution with a focus on enhancing loyalty and customer engagement.

REQUIRED SKILLS:

- 5 years of product management in a retail technology organization
- Strong understanding of modern retail technology stack including:
  - Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale both in-store and online.
  - eCommerce Platforms: Experience with major eCommerce platforms (e.g. Shopify Salesforce Commerce Cloud Magento) and how loyalty features are built and maintained within them.
  - Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
  - In-Store Technology: Familiarity with mobile apps digital kiosks and other technologies that enhance the in-store customer journey and loyalty experience.
  - CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must. You should be familiar with how to use these platforms to segment customers track their behavior and manage loyalty programs.
- Proficiency with tools like SQL Tableau or other analytics software to analyze vast datasets including customer purchase history engagement metrics and channel-specific behavior (e.g. in-app vs. web purchases).
- Financial Modeling: Experience creating financial projections assessing potential ROI and managing budgets
- API Integrations: Good understanding of how APIs connect different retail systems (e.g. POS eCommerce loyalty engine) to ensure a seamless omnichannel customer experience.
- Experience in ecommerce domain supporting customer loyalty programs
- Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
- Excellent communication negotiation and presentation skills are required. Youll need to clearly articulate product strategies to a diverse range of stakeholders including senior leadership engineering marketing and sales teams.

Client Name: Kforce End Client Name: Williams Sonoma Job Title: Sr Product Manager Loyalty Program Location: San Francisco CA (local only) Work Type: Onsite (4 days per week must be local) Job Type: Contract (4-6 months) Rate: $60/hr on w2 LinkedIn is a MUST Please help me with a clear Visa copy...

Client Name: Kforce
End Client Name: Williams Sonoma

LinkedIn is a MUST

Please help me with a clear Visa copy (unhidden details MUST)

Notes:

Interview Type: Video
Visa Type: Any

REQUIRED SKILLS:

- 5 years of product management in a retail technology organization
- Strong understanding of modern retail technology stack including:
  - Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale both in-store and online.
  - eCommerce Platforms: Experience with major eCommerce platforms (e.g. Shopify Salesforce Commerce Cloud Magento) and how loyalty features are built and maintained within them.
  - Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
  - In-Store Technology: Familiarity with mobile apps digital kiosks and other technologies that enhance the in-store customer journey and loyalty experience.
  - CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must. You should be familiar with how to use these platforms to segment customers track their behavior and manage loyalty programs.
- Proficiency with tools like SQL Tableau or other analytics software to analyze vast datasets including customer purchase history engagement metrics and channel-specific behavior (e.g. in-app vs. web purchases).
- Financial Modeling: Experience creating financial projections assessing potential ROI and managing budgets
- API Integrations: Good understanding of how APIs connect different retail systems (e.g. POS eCommerce loyalty engine) to ensure a seamless omnichannel customer experience.
- Experience in ecommerce domain supporting customer loyalty programs
- Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
- Excellent communication negotiation and presentation skills are required. Youll need to clearly articulate product strategies to a diverse range of stakeholders including senior leadership engineering marketing and sales teams.