1979- Business Support Agent

Brief Description of Role:

Analysing existing processes identifying areas for improvement and implementing solutions to streamline workflows. Collaborate with cross-functional teams to document procedures develop standardised processes and provide training to ensure adherence to best practices. Involvement in implementing and maintaining process automation tools to enhance productivity and reduce manual effort. The Business Support Agent liaises between departments facilitating communication and alignment to achieve organisational objectives.

Job Functions:

Process Analysis

• Evaluate current business processes to identify inefficiencies bottlenecks and areas for improvement.
• Conduct thorough assessments to understand workflow dependencies and pain points.

Process Optimisation

• Develop and implement strategies to streamline workflows reduce manual effort and improve overall efficiency.
• Collaborate with cross-functional teams to implement process changes and ensure compliance and alignment with organisational objectives.

Data Analysis and Script Development

• Leverage advanced Microsoft Excel skills to extract manipulate analyse and report data from diverse sources.
• Develop and maintain SQL scripts for data extraction transformation and analysis facilitating process enhancement initiatives.

Documentation Management

• Maintain comprehensive documentation of business processes including workflows protocols and guidelines.
• Ensure documentation accuracy validity and accessibility.

Continuous Improvement

• Monitor process performance and identify opportunities for further optimisation.
• Implement industry best practices and standards to drive ongoing improvement initiatives.

Training & Support

• Provide comprehensive training and assistance to employees on newly implemented processes tools and systems.
• Serve as a resource for troubleshooting issues and addressing process-related concerns.

Change Management

• Facilitate change management efforts by effectively communicating process modifications.
• Identify resistance and promote the adoption of new processes through clear communication and structured training initiatives.

Qualifications & experience

• Matric certificate
• Degree or diploma in Accounting or Finance or Information Systems
• Minimum of 2 5 years relevant experience
• Reporting and analytics

Skills

• Proficiency in Excel (Advanced)
• Excellent Communication Skills
• SQL
• Data Analysis
• Meticulous

Closing date: 12 September at 16:00