Spa Supervisor
Spa Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
The ideal candidate will have a passion for delivering customised spa experiences that bring balance and wellness to the body. To be successful in your application you must hold the following skills experience and behaviours:
Minimum 2 years experience in the Spa & Wellbeing industry
Previous experience with rostering and payroll is required
Availability to work weekends and evenings and flexibility is required
Excellent customer service experience
Proficient in Microsoft office specifically Microsoft excel data entry and analysis
Positive attitude
Good communication skills
SOP development experiences
Flexibility to respond to a range of different work situations in fast past environment and proactive action
Ability to to work autonomously and in a team
Team organisation experience leading a diverse team
Financial and budget report experience required
Excellent grooming and presentation
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits recognition and support to meet Team Members professional needs. As extraordinary hospitality professionals we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:
Workplace flexibility (work life balance)
Professional leadership development framework
Worldwide career opportunities
Access to Hilton University and over 5000 online learning programs
Free events and activities
Discounted gym membership
Discounted childcare
Free staff meal and daily dry-cleaned uniform
Discounted accommodation and food & beverage rates globally
Participate in ongoing recognition programs
Diverse by nature and inclusive by choice
Support to participate in a variety of local volunteer activities
Fast track to Hilton Honors Silver status
When you pursue a career at Hilton you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton and see what our Team Members have been up to by searching @hiltoncareers on Facebook LinkedIn and Instagram
EOE/AA/Disabled/Veterans
Working for Hilton
Located on the shores of Lake Wakatipu our lakeside resort features 5-star amenities including a 25 meter heated indoor pool fitness center eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown and our Team Members get to work across both properties.
Hilton is a leading global hospitality company covering the entire accommodation sector from luxury hotels and resorts to upscale affordable properties. Hilton has a portfolio of 18 world-class global brands over 6000 properties in 119 countries and territories and an award-winning customer loyalty program Hilton Honors. And our amazing Team Members are at the heart of it all!
What will I be doing
Reporting to the Spa Manager in your new role as Spa Supervisor you will lead the reception and retail operation of the eforea Spa and will be required to achieve sales targets and manage customer feedback. In addition you will support the Spa Manager by working to a high standard ensuring the day-to-day performance development and profitability of the eforea: spa operation is achieved. More specifically you will:
- Ensure exceptional guest experience from arrival to check out bookings payments consultations cards and upselling retail products
- Drive retail sales ensure all team members maintain an up to date product knowledge and sales are recorded accurately
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Assist the Spa Manager with administration and office co-ordination as required
- Scheduling inputting data brainstorming sales ideas and organising staff functions
- Have and maintain a high level of initiative and ability to work independently
- Ensure high standards of cleanliness within all areas of the spa operation
- Ensure compliance with all health and safety regulations
- Assist Spa Manager in achieving training objectives and review on a monthly basis
Required Experience:
Manager
Employment Type
Full-Time
