Senior Manager: L&D - Design & Development

Job Requisition Details

REQ: 141484

Closing Date: 11 September 2025

Talent Acquisition: Precious Motlhako

Cluster and Location

Personal and Private Banking

Johannesburg Sandton

Hybrid

Career Stream

Leadership Pipeline

Job Purpose

To lead the strategic direction design and implementation of enterprise-wide learning experiences that drive business performance talent development and organizational capability. This role is accountable for shaping the learning architecture embedding human-centered design principles and ensuring the delivery of innovative scalable and impactful learning solutions across all portfolios. The Senior Manager of Learning Design and Development serves as a thought leader advisor and integrator across the learning ecosystem aligning learning strategy with business priorities.

Job Responsibilities

1. Strategic Learning Architecture & Experience Design
Define and evolve the enterprise learning architecture aligned to business strategy and future workforce needs.
Champion the adoption of blended digital augmented and experiential learning methodologies.
Lead the design of learning journeys that are scalable inclusive and measurable across all levels of the organization.
Embed behavioral science adult learning principles and design thinking into all learning solutions.
Oversee the curation and governance of learning content and platforms to ensure consistency quality and relevance.
2. Cluster Capability Building
Build and lead a high-performing learning design team with deep expertise in instructional design digital learning and experience design.
Develop internal capability across the learning community through coaching mentoring and strategic partnerships.
Foster a culture of continuous learning innovation and experimentation in learning design.
3. Governance Risk & Compliance
Establish and maintain learning design standards policies and quality assurance frameworks.
Ensure compliance with regulatory requirements and alignment with enterprise risk and governance protocols.
Manage vendor relationships and procurement processes for learning technologies and services.
4. Measurement & Impact
Define and implement learning impact measurement frameworks including ROI learner experience and business performance metrics.
Partner with data and analytics teams to derive insights and continuously improve learning solutions.
Report on learning effectiveness to executive stakeholders and influence strategic decisions.
5. Innovation & Technology Leadership
Lead the integration of emerging technologies (AI machine learning immersive tech) into learning design.
Oversee the selection implementation and optimization of learning platforms and tools.
Stay ahead of industry trends and position the organization as a leader in learning innovation.

Essential Qualifications - NQF Level

Preferred Qualification

Relevant postgraduate qualification in Learning Design Organizational Development or related field.

Minimum Experience Level

1015 years in learning design and development with at least 5 years in a senior leadership role.
Proven track record in leading learning initiatives across a cluster with multiple businesses with measurable business impact.

Exposure to the following experience would be adventegeous:

• Expertise in AI machine learning and data science applied to learning.
• Advanced knowledge of immersive tech (AR/VR/XR) neurolearning and behavioral economics.
• Strategic foresight and systems thinking.
• Experience in ethical AI governance and digital trust.
• Ability to lead cross-functional teams in highly agile decentralized environments.

Technical and Professional Experience

Strategic expertise in learning architecture instructional design and adult learning.
Deep understanding of digital learning platforms UI/UX and learning technologies.
Experience in agile delivery change management and stakeholder engagement.
Strong commercial acumen and ability to align learning with business strategy.
Familiarity with data analytics ERP systems (SAP preferred) and cloud based learning solutions.
Thought leadership in learning innovation including AI and immersive technologies.

Technical / Professional Knowledge

Behavioural Competencies