Analyst, Production Support
Analyst, Production Support
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Salary Not Disclosed
1 Vacancy
Job Description
Credigy is a global specialty finance company headquartered in Atlanta GA. As a wholly-owned subsidiary of National Bank of Canada (TSX: NA) we invest across asset classes and geographies to deliver attractive risk-adjusted returns and sustainable growth. Since 2001 we have closed 350 transactions totaling $23 B in investments and currently manage $7 B in assets under management. Our disciplined model-driven approach and flexible mandate allow us to act quickly and opportunistically in evolving market conditions.
Credigy is seeking a Production Support Analyst to join our Application Development team in Atlanta GA. This team is responsible for developing new internal applications in close partnership with the Product Strategy team. Together both teams ensure the full lifecycle of new products and product this role you will be closely involved in all changes and new product launches to ensure alignment with business requirements. You will also safeguard Credigys production data environment optimize ticket workflows and partner with business stakeholders to keep our systems running smoothly. Drawing on strong SQL skills Jira Service Management (JSM) expertise and a curiosity for end-to-end process flows you will own mission-critical production updates and drive continuous improvement across our platforms.
Key responsibilities
Area
What youll do
SQL & data integrity
Execute and audit production SQL updates; maintain and troubleshoot complex stored procedures to ensure data accuracy and compliance.
Service management
Triage route and monitor tickets in Jira Service Management; refine automation rules as necessary.
Business partnership
Collaborate closely with business users translating their needs into technical tasks and closing the feedback loop quickly.
Quality assurance
Perform functional QA testing document results and learn new systems as you go to uphold release quality.
Process & code research
Trace processes from where they start through downstream systems; read application code and SQL stored procedures to understand system behavior and recommend improvements.
Qualifications
- 3 years in production support business/operations systems or similar role within financial services or fintech preferred.
- Advanced SQL proficiency (writing queries providing recommendations on updates to production data optimizing stored procedures).
- Hands-on experience configuring workflows in Jira Service Management (or comparable ITSM platform).
- Ability to read and follow application code (e.g. Python C# Java) well enough to debug logic and data flow.
- Strong analytical problem-solving and written/verbal communication skills; comfortable interfacing with non-technical stakeholders.
- Familiarity with QA methodologies and test-case design.
- Bachelors degree in Information Systems Computer Science Engineering or related field; ITIL/Agile or comparable certifications a plus.
- In-office presence at our Atlanta headquarters one day per week.
Founded in 2001 Credigy is a global specialty finance company with flexibility across the capital structure to acquire or finance a broad range of consumer assets. We are a wholly-owned subsidiary of National Bank of Canada (NBC) and our $6B portfolio represents 335 deals and $20B in total investments life-to-date. We are the partner of choice when financial institutions face complex challenges and strategic changes. If you havent heard of us yet were okay with that we focus on serving our business partners not making a name for ourselves.
We are proud of our people-first company culture that has been recognized year-over-year as a Top Workplace both in Atlanta and nationally. What matters to you matters to us so we go beyond the usual benefits to offer meaningful perks that support professional growth personal connection and a life outside the office. Early in the hiring process we partner with you on our innovative personalized flexible work program to maximize compatibility between your needs and the business from day one. Our priority is hiring top talent and helping you create a career you love.
Credigy is a workplace that is free of discrimination and full of opportunity. We prioritize diversity inclusion and belonging and we are dedicated to unbiased recruiting hiring and employment practices. Authenticity goes a long way at Credigy and we get excited about the privilege of hiring people from diverse backgrounds. We are proud to be an Equal Opportunity Employer and commit to ensuring all applicants and employees are considered based on their qualifications and merit without regard to race ethnicity religion national origin sex sexual orientation gender identity age veteran status citizenship disability pregnancy or any other status protected by law. We expect each employee to support this policy in our daily operations and we do not tolerate discriminatory practices or harassment in any form. No matter how you identify or what background or industry you come from we welcome you and feel honored you are considering opportunities at Credigy.
Required Experience:
IC
Employment Type
Full Time
