Vice President of Service Operations, Municipal, Industrial, and Commercial Floor Care Industry
Vice President of Service Operations, Municipal, Industrial, and Commercial Floor Care Industry
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Job Description
The compensation package for this position includes a base salary ranging from $130000 to $200000 based on your qualifications and professional experience. Additionally there is a significant bonus opportunity tied to performance.
This is how you WOW:
- Provide executive leadership and strategic oversight for a team of 100 field service technicians across four regions.
- Oversee and optimize a dedicated facility responsible for dispatching tracking providing service parts and final billing ensuring alignment with overall business objectives.
- Champion and drive a culture of operational excellence and efficiency across all service delivery functions implementing best practices and innovative solutions.
- Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction service quality and operational effectiveness.
- Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales both directly and through online channels.
- Define and implement long-term service strategies that align with company goals market trends and technological advancements.
- Analyze complex service performance data to identify strategic opportunities for improvement implement impactful corrective actions and forecast future needs.
- Foster a culture of continuous improvement accountability and customer-centricity across the entire service organization serving as a mentor and leader.
It would be WOW if you would bring this in:
- 15 years of progressive executive leadership experience in service operations with a significant portion in the municipal industrial and commercial floor care or material handling industry.
- Demonstrated ability to strategically lead scale and develop large distributed teams of field service technicians.
- Expert-level understanding of service delivery processes complex logistics supply chain management and their impact on overall business profitability.
- Proven track record of transforming service organizations optimizing operational efficiency and consistently exceeding customer satisfaction targets.
- Extensive experience with the sales and lifecycle management of refurbished equipment including market analysis and sales channel development.
- Exceptional executive presence communication negotiation and interpersonal skills with the ability to influence at all levels of an organization.
- Visionary strategic thinker with the ability to develop and execute complex business plans drive innovation and lead organizational change.
- Bachelors degree in Business Administration Operations Management or a related field required; Masters degree (MBA) strongly preferred.
Our Kärcher WOW-package:
- Medical Dental and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HSA FSA and 401K matching plans
- Paid sick time as well as short and long term disability insurance
This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. These may be added removed changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer M/F/Disabled/Veteran
So: Wanna WOW with us
Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Fabiana Valbuena Talent Acquisition Manager
Required Experience:
Exec
Employment Type
Full Time
