Broker Customer Onboarding Specialist

Customer focussed and ready to take the next step in your career

At MyState were on an exciting journey of growth and transformation. With the recent merger of MyState and Auswide Bank were now part of a bigger group operating under four brands MyState Bank Auswide Bank SelfCo and TPT Wealth. This means more opportunities a broader market and an even stronger commitment to delivering outstanding service. Were challenging the status quo in financial services and reshaping the way Australians manage their money.

As we continue to grow our national broker footprint were looking for a Broker Customer Onboarding Specialist to join our expanding Broker team and play a critical role in welcoming our newest customers. The role will be based in our Brisbane or Bundaberg office.

About the role

As a Broker Customer Onboarding Specialist youll be the first point of contact for customers referred by our broker network. Your role is to deliver a warm seamless and confident onboarding experience that sets customers up for success and reinforces brokers trust in our process service and brand.

You will guide customers through the early stages of their home-lending journey ensuring they understand their options feel supported and have everything they need to move forward smoothly. With a blend of service excellence accuracy and relationship focus youll play a key role in improving conversion retention and overall broker advocacy.

What youll do

• Deliver timely compliant and high-quality onboarding experiences for all broker-referred customers
• Understand customer needs and provide clear helpful product guidance
• Complete onboarding steps including account setup documentation and follow-up within agreed service levels
• Partner with internal colleagues to deliver a smooth end-to-end journey
• Support loan conversion by creating a confident and positive first experience
• Adhere to internal policies privacy and AML/CTF requirements
• Contribute insights and ideas to help improve the broker and customer experience
• Maintain up-to-date knowledge of products policies and our third-party channel

About you

Youll thrive in this role if you:

• Love talking to customers and delivering exceptional phone-based service
• Have strong attention to detail and a passion for getting things right
• Enjoy working in a fast-paced environment where accuracy and compliance matter
• Bring confidence warmth and professionalism to every interaction
• Are curious adaptable and eager to contribute to a growing team
• Have experience in banking lending customer service financial services or broker support (highly desirable)

Why join us

• Be part of a growing national broker strategy at a pivotal moment in our transformation
• Work with a supportive values-driven team genuinely committed to helping customers
• Opportunities to grow your career across multiple brands and business areas
• Access to banking benefits learning programs and an organisation that celebrates new ideas

If youre passionate about delivering an outstanding experience and want to be part of our next chapter wed love to hear from you.

Apply now and help us build the best broker customer onboarding experience. Applications close midnight on 7 December 2025 or reach out to us atto learn more.

Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer committed to creating an inclusive work environment where everyone is valued.