Sr. Client Specialist Remote Support Specialist

Sr. Client Specialist

Req#:656781

Hybrid/Remote

Monday-Friday 11am-7:30pm

Training Schedule: 4-6 weeks Start time between 9-10am.

Johns Hopkins East Baltimore Campus

855 N. Wolfe St. Rangos Bldg.

Suite 602

Baltimore MD 21205

Key Responsibilities:

Provide frontline first level technicalremotesupport for users in a mixed operating system environment (75% Windows 25% Mac).

Support of mobile devices iPhone/iPads and Android Devices using Enterprise Mobile Management (EMM)

Handle client issues via phone emailand live chat.

Provide excellent service through active listening

Aim to resolve issues on the first contact

Improve reference material by writing maintaining and submitting documentation for new or unidentified issues

Effectively use Service Now for incident management customer interaction and follow up

Become a customer advocate with focus in service excellence

Demonstrate a passion for expanding your technical understanding and experience

Skills:

Experience with Active Directory

Experience with Citrix

Experience with VPN

Experience with SCCM

Experience with MFA

Experience with Enterprise Mobility Management

Experience with Windows 10

Experience with Office 365MS Office Products

Experience with ticketing systems

Strong critical thinking capabilities

Basic knowledge of network Infrastructure

Ability to make sound decisions independently a must.

35 WPM

Required Education: Associate degree or coursework in IT Computer Science or a related field.

Required Experience: Two years of related experience.

Preferred Job Qualifications:Knowledge in the assigned IT environments.

Salary Range: Minimum 22.04/hour - Maximum 38.58/ will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.