Support Specialist PC Support, IS Core
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Support Specialists responsibilities will include endpoint support (laptop desktop mobile phone) for employees and customers at Expeditors global headquarters. Candidate should have extensive experience imaging configuring troubleshooting and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.
This position requires an exceptional level of professionalism and customer service. The successful candidate must demonstrate the ability to communicate clearly handle sensitive situations with discretion and deliver a high-quality support experience tailored to executive needs. The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialists role will primarily address incidents and requests from corporate users in addition to handling escalated incidents within the teams queue.
Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Qualifications :
MINIMUM QUALIFICATIONS
- Imaging configuring and supporting PC laptop phone and peripheral hardware
- Extensive experience supporting Microsoft Windows 10 and above
- Installing configuring and supporting 3rd party software
- Troubleshooting network and connectivity issues
- Understanding of Active Directory and group policies
- Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
- Proven ability to deliver exceptional customer service
DESIRED QUALIFICATIONS
- Strong skills with Intune
- Experience with OSD and App Deployments
- AV Conferencing Support
- Scripting/Automation
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information :
Expected base salary: $78000 to $80000
Expeditors offers competitive benefits to all full-time employees including:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MAC
- Active Directory
- Software Packages
- POS
- Windows
- Dos
- Sharepoint
- Troubleshoot
- Desktop
- PC
- Powerpoint
- hardware
- AS 400
- Service Calls
- CNA
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
