Account Manager - Enterprise/Strategic - North America
Account Manager - Enterprise/Strategic - North America
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Job Description
Who are we
Founded in 2014 by Khadim Batti and Vara Kumar Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle from ideation to training to the deployment of software. Driving user productivity ensuring process compliance and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category positioning itself as a comprehensive suite for GenAI-powered digital adoption analytics and application simulation. Whatfix product suite consists of 3 products - DAP Product Analytics and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.
Customers: 700 enterprise customers including over 80 Fortune 500 companies such as Shell Microsoft Schneider Electric and UPS Supply Chain Solutions.
Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Investments Peak XV Partners and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform Whatfix has received 77 Leader badges across all market segments including Small Medium and Enterprise in 2024 among numerous other industry recognitions
About the role:
- The Account Manager position is a quota-carrying position. As a key team member you will lead our expansion efforts in a named set of existing Fortune 500 Accounts in North America.
- This will include cold prospecting to new buyers and new groups in existing accounts creating opportunities within existing accounts and driving these opportunities to closure
- Your experience identifying business problems and working cross-functionally to provide solutions as well as building relationships with important decision-makers within the current accounts will be crucial to your success
- You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
- The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accountsin North America.
Responsibilities:
- Prospect within named existing accounts to generate pipeline create opportunities and close deals
- Consistently deliver license and recurring service revenue targets in your assigned portfolio
- Build a trusted advisor relationship with your customers including building relationships with the key contacts and customer executive team
- Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
- Collaborate effectively with sales engineering business development marketing and product teams to build a pipeline
- Proactively identify and resolve account success blockers that may arise
Qualifications:
- 6 years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
- Experience selling to buyers from CRM HR Learning and Development Procurement and/or IT for Software Applications managing complex sales cycles and opening doors
- Value-based solution selling ability and understanding of ROI and cost/benefit analysis
- Consistent track record of over-achievement exceeding quota and high performance
- Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer
- Excellent communication negotiations and strategic thinking skills
- Able to work independently and remotely from other members of your team
- Ability to travel internationally as needed. Expect up to 25 to 30% of International Travel
You would be an excellent fit for our team if:
- You are a self-motivated high-performer who can work with minimal oversight to get the job done
- Youre comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early
- You love being a part of a small dynamic and agile organization that encourages you to learn and grow
- You are passionate about using your experience and expertise to inspire the team
What you get to do:
- As a trusted advisor you will consult potential customers to understand their business objectives and Whatfixs value proposition
- Provide consistent product value to all of your customers
- Manage customer relationships across their entire lifecycle
- Identify client needs & position Whatfix that sets the relationship and project for success
- Identify opportunities to expand into an additional functional organization or business units
Perks & Benefits (India)
- Uncapped Incentives and Bonus plans (GTM teams)
- Best-in-class medical Insurance coverage.
- Education Sponsorship
- Free Lunch & Dinner Buffet
- Doorstep Cab Drop Facility (10 PM onwards)
- Internal Job Transfer & global mobility programs
- Scope to represent Whatfix at global events (especially GTM teams)
- Travel to meet our global customers & prospects in person (especially those in GTM teams)
Note:
At Whatfix we thrive on the power of collaboration innovation and human connection. We strongly believe that working together in our office (five days a week) fosters open communication builds a sense of community fuels innovation and enables us to achieve our collective goals effectively.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
We are anequal opportunity employerand value diverse peoplebecause ofand not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
Required Experience:
Manager
Employment Type
Full-Time
