Global Cloud Business Area Operations Partner Expert

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At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Location: Open to all regions in Canada

The Global Cloud Business Area Operations Partner Expert is a critical enabler for the global sales business area acting as the primary operations partner in a matrixed environment. This role ensures that operational excellence data-driven insights and standardized processes support the execution of business priorities revenue growth and strategic decision-making. Reporting in a dotted-line capacity to the global business area lead the Operations Partner Expert collaborates with regional and functional leaders cross-functional teams and shared services to drive efficiency effectiveness and alignment across the cloud customer value journey.

Key Responsibilities:

1. Strategic Planning & Execution:

Support annual and quarterly business planning and sales target alignment with corporate objectives.

Partner with Sales Leadership to define monitor and refine strategies sales models and operational initiatives that drive efficiency and performance.

Lead and manage operational initiatives that enable business growth and enhance sales effectiveness across regions and segments.

2. Insights Performance & Coverage:

Provide actionable insights through analysis of business area performance identifying trends anomalies and best practices.

Develop and maintain dashboards reports and KPIs to enable fact-based decision-making.

Support forecasting pipeline management and deal execution processes to improve visibility into key sales metrics.

Enable rhythm-of-business cadences including board and management reviews ensuring timely and accurate data delivery.

3. Reviews Narratives & Stakeholder Enablement:

Partner with business area leads to prepare executive reviews board presentations and regional updates.

Support the creation of narratives that contextualize performance metrics and highlight opportunities for growth.

Facilitate engagement and enablement through sharing best practices tools and lessons learned across global and regional teams.

4. Taxonomy Route-to-Market & Benchmarking:

Collaborate with Corporate Business Shared Services to provide inputs to business steering taxonomies and standard frameworks.

Evaluate sub-segment performance and route-to-market effectiveness leveraging analytics to identify market penetration opportunities and competitive differentiation.

Partner with marketing and sales teams to optimize channel strategies improve coverage and scale programs efficiently.

5. Programs Projects & Initiatives Management:

Plan oversee and execute strategic projects programs and initiatives across the business area ensuring alignment with global objectives.

Coordinate vendor tasks and deliverables when applicable ensuring quality timelines and value creation.

Drive adoption of initiatives and ensure alignment across cross-functional and regional teams.

6. Process Excellence & Operational Standardization:

Conceptualize and implement operational processes ensuring feasibility and scalability across the global cloud business area.

Drive process simplification automation and adoption of standardized tools to enhance productivity compliance and real-time insights.

Establish best practices for demand management revenue programs and sales coverage.

7. Stakeholder & Change Management:

Act as a trusted advisor to global sales and functional leaders enabling them to leverage operational insights for strategic decisions.

Serve as the liaison between sales teams and operational functions ensuring alignment across regions and business units.

Support change management initiatives by driving adoption of new tools processes and methodologies.

Skills & Experience Required:

Bachelors or Masters degree in Business Finance Operations or related field.

12 years in sales operations revenue operations or business transformation within a global software or cloud environment.

Strong analytical skills including proficiency in data visualization reporting tools and performance metrics.

Experience in strategic planning process optimization and leading operational initiatives.

Excellent communication and stakeholder management skills with demonstrated ability to influence senior leadership.

Experience with CRM systems sales automation tools and ERP platforms.

Ability to operate in a fast-paced matrixed global organization with a balance of strategic thinking and hands-on execution.

Familiarity with sales methodologies forecasting and revenue optimization strategies.

Success Metrics:

Improved business area sales outcomes and operational efficiency.

Increased accuracy of sales forecasting and performance tracking.

Adoption and consistent execution of standardized processes and tools.

Enhanced cross-functional collaboration between sales finance and operations teams.

Effective execution of strategic initiatives contributing to revenue growth and customer value.

Impact: This role ensures that global sales operations function as a strategic enabler of business growth. By combining analytical rigor process excellence and stakeholder collaboration the Global Cloud Business Area Operations Partner Expert drives measurable impact operational alignment and sustainable growth across the organization.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 129900 - 299500 CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

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Requisition ID: 434330 Work Area: Sales Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid