Pre Sales Engineer - NA region (17394)

Who are we

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard train and provide support to users.

What sets us apart from the rest

With over 100 of the Fortune 1000 companies already onboard as customers Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe PayPal and Cisco. With a YoY growth of 300% we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

Hustle Mode ON is something we live by.

We are looking for a stellar (Senior) Sales Engineer to join our team in Bengaluru India. The Sales Engineer will be the expert in Whatfix product(s). He/She will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects.

What do you get to do

Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers

Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition

Successfully manage and execute technical proof of concepts (POCs) on-site or remote

Responsible for representing the product to customers and at field events such as conferences seminars etc.

Evangelize Whatfix products to prospects customers and partners via presentations and product demos.

Respond to functional and technical elements of RFIs/RFPs

Convey feature input and customer requirements to Product Management teams

Partnering with sales executives to plan prepare and execute on strategic deals in complex sales cycles

Collaborate with sales teams to understand customer requirements and provide sales support Respond to technical objections and articulate the value and return on investment delivered

Liaise with the Engineering Product Marketing and Sales teams to provide consultative technical expertise for all customer needs

Effectively communicate & build confidence with customers across teams (Engineering Product Marketing and Sales)

What you need to have/ bring to the table:

3 years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience

Understanding of the fundamentals of front-end development

Hands-on development with HTML5 CSS3 (Animation Grid Flexbox) vanilla JavaScript(ES5 ES6 and beyond) would be great to have

Bachelors in Computer Science or a related field is strongly preferred

Ability to forge strong long-lasting relationships with senior executives

Ability to creatively explain and present complex concepts in an easy to understand manner

Solid technical background with understanding and/or hands-on experience in software development and web technologies

Experience with implementing software products or solutions for large enterprises

Understanding of high-performance software SaaS

Excellent presentation written and verbal communication skills to communicate professionally

Self-motivated with strong interpersonal and problem-solving skills

Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.

Domestic and occasionally international travel required

Highly Desired Skills

Familiarity with SaaS business models a plus

Shift Timings:
North America : 5:30pm to 2:30am (IST)

Notes

• At Whatfix we thrive on the power of collaboration innovation and human connection. We strongly believe that working together in our office (five days a week) fosters open communication builds a sense of community and fuels innovation. This ensures open communication strengthens our sense of community and enables us to achieve our collective goals effectively.

• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively.

• At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status