Service Desk Engineer

Job Title: Service Desk Engineer

Location: Stoke Gifford Bristol

Compensation: 35541 Benefits

Role Type: Full time / Permanent

Role ID: SF67085

At Babcock were working to create a safe and secure world together and if you join us you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.

The role

As a Service Desk Engineer youll have a role thats out of the ordinary. Play a pivotal role in supporting the Submarine Development Agency delivering critical services that contribute directly to the UK Ministry of Defences submarine capability. This is a unique opportunity to influence high-impact defence projects within a mission-driven environment.

Day-to-day youll lead a team of application support analysts responsible for managing a high volume of incidents from Royal Navy personnel Ministry of Defence civilians and industry partnersensuring timely resolution service continuity and customer satisfaction across all support channels.

• Provide resolutions and updates to customer support requests
• Prioritise tasks to ensure timely and positive customer outcomes
• Investigate and resolve software issues via phone and email
• Maintain accurate records and communicate progress clearly
• Deliver support in line with service agreements and ITIL best practices

This role is full time 35 hours per week and is based on site at Babcock Technology Centre.

Essential experience of the Service Desk Engineer

• Strong technical awareness with experience in service and software environments
• Skilled in Oracle/SQL databases ITSM tools and ITIL-aligned support
• Analytical problem-solver with diagnostic expertise and a proactive mindset
• Effective communicator and collaborative team player with flexible working style
• Passionate about software and committed to delivering excellent customer service

We value difference and dont have a fixed idea when it comes to background or education provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - ().

What we offer

• Generous holiday allowance
• Matched contribution pension scheme with life assurance
• Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• Be Kind Day enables employees to take one working days paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations protect communities and build a better world. To continue we must adapt advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header Reasonable adjustments requirement. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working please ask about alternative patterns of work at interview.

Closing date: 11/09/2025

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