Motorcycle Parts and Service Advisor
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Job Location:
Wilmington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Motorcycle Parts and Service Advisor serves as the liaison between customers and the service department. This role is responsible for assisting customers with their motorcycle parts needs scheduling service appointments providing accurate information on repairs and maintenance and ensuring an exceptional customer experience from start to finish.
Key Responsibilities:
Greet customers in a professional friendly manner and assess their service or parts needs.
Advise customers on motorcycle parts accessories and recommended maintenance or repair services.
Accurately document service requests and customer concerns.
Coordinate with technicians to provide accurate estimates and timelines.
Order receive and manage inventory of motorcycle parts and accessories.
Provide updates to customers regarding the status of their motorcycles.
Process invoices and payments for parts and services.
Follow up with customers post-service to ensure satisfaction.
Maintain detailed records of parts usage customer interactions and repair histories.
Ensure parts and service areas are organized clean and compliant with safety standards.
Requirements:
High school diploma or equivalent (technical training or certifications are a plus).
Previous experience in a motorcycle dealership or automotive service environment preferred.
Strong knowledge of motorcycle parts accessories and service procedures.
Excellent communication and customer service skills.
Proficiency with inventory and dealership management software (e.g. Lightspeed CDK etc.).
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Passion for motorcycles and riding is highly desirable.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
PURPOSE:The Controller/Secretary-Treasurer must fairly represent the financial condition of the company, develop controls necessary for the proper conduct of bu...
