Call Center Agent - Clark
Call Center Agent - Clark
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication problem-solving skills and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone email and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Required Skills and Qualifications
- At least High School Graduate (Old Curriculum) with or without BPO Experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Clark Pampanga
- Amenable to work on shifting schedule
- Can start ASAP
- Must be resourceful and able to solve problems while ensuring compliance to processes and policies
- Able to collaborate with other team members and is receptive to feedback
Employment Type
Full Time
