Collections Analyst
Collections Analyst
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1 Vacancy
Job Description
Join ENGIE Mexico and be a protagonist in the energy transition!
We the 98000 collaborators of ENGIE are present on every continent. We rely on our unique integrated model to accelerate growth in renewable energies develop flexible assets operate gas and electricity infrastructures and support the decarbonization of our clients.
In Mexico we have 27 years of experience and our four Business Units allow us to supply more than 3.5 million people generating over 20000 direct and indirect jobs.
At ENGIE every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Position Mission:Carry out collections from residential and commercial customers through phone calls emails visits and WhatsApp messages to recover outstanding debts and retain customers. Also make calls to offer meter reinstallation to reduce service cancellations and perform administrative activities to achieve departmental and company objectives.
Your Impact:As Collections Analyst you will have the opportunity to contribute directly to our mission by performing the following key functions: briefly describe how these responsibilities.
Requirements:To join our team as Collections Analyst we are looking for: Make calls to notify customers whose recurring payment or direct debit was declined or to report any issues in the process aiming to recover income and inform the customer of potential impacts.
Make calls and assigned visits to collect overdue balances from customers supporting the achievement of collection goals.
Make retention calls to customers who have been without a meter for two months inviting them to pay the overdue amount and continue their service before final cancellation aiming to recover the debt and retain the customer.
Call customers who do not have a meter and no outstanding balance to encourage meter reinstallation (rec-remo) supporting the net cancellation reduction goal.
Support collection specialists in processing administrative cancellations due to debt ensuring proper issuance of the final invoice so the customer can be included in the uncollectible process.
Collaborate on collection strategies according to new projects and be open to performing analysis and activities related to the department.
Education and Experience:Bachelors degree in Administration Finance or Accounting with two to three years of experience.
Technical Skills:Customer service and collections.
Key Competencies:Negotiation analytical thinking effective communication planning adaptability to change.
Languages:Not required.
Join us and be part of the adventure of the century!
Our Commitment to Diversity and Inclusion:At ENGIE we promote an environment where you feel free to give your best. We value diversity and it is one of our priorities. We are committed to offering equal opportunities focusing on your skills and career path. Here everyone is welcome regardless of race disability religion gender sexual orientation ethnicity creed age or marital status.
If you are ready to face exciting challenges and build a career that reflects who you are we look forward to your application!
Required Experience:
IC
Employment Type
Full-Time
