Service Dispatcher

Job Title: Service Dispatcher

Job Title: Service Dispatcher

Department: John Hinderer Honda

Reports To: Service Manager

Summary

The Service Dispatcher at John Hinderer Honda plays a vital role in keeping our service department running smoothly and efficiently. This position is responsible for planning organizing and directing the flow of service work ensuring timely repairs while maximizing shop productivity. The dispatcher serves as the communication hub between technicians advisors and parts staff making sure the right work is assigned to the right technician repair updates are clearly communicated and customer expectations are consistently met. By balancing efficiency with quality the Service Dispatcher helps create an outstanding service experience for our clients and supports the success of the entire team.

Why Work at John Hinderer Honda

At John Hinderer Honda were more than just a dealership were a family-owned company with a strong reputation built on integrity teamwork and a passion for serving our customers. When you join our team youll experience:

• Family Culture: A welcoming supportive workplace where people care about each other and our community.

• Growth Opportunities: Training and development to help you build your career in the automotive industry.

• Stability & Reputation: Be part of a respected long-standing Honda dealership known for excellent customer service.

• Teamwork: Work alongside skilled technicians advisors and managers who are dedicated to doing things the right way.

We believe in recognizing hard work celebrating success and creating an environment where our associates can thrive both personally and professionally.

Essential Duties

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

• Prioritizes and controls all comebacks to ensure proper and prompt attention.

• Ensures proper repair order documentation i.e. complaint cause and correction noted on every repair order with punch time for each operation.

• Ultilizes Xtime Software to communicate repair status effectively and timely.

• Reviews technician videos for quality prior to client delivery.

• Reviews job status frequently logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

• Communicates expected completion times to advisors to manage client expectations.

• Maintains timely and professional contact with service customers.

• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Assists when needed in opening or closing repair orders.

• Ensures that technicians follow warranty material disposition procedures.

• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.

• Maintains high customer satisfaction ratings.

• Understands keeps abreast of and complies with federal state and local regulations such as hazardous waste disposal OSHA Right-to-Know etc.

• Assists with safety housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

• Maintains a clean work area.

• Maintains a professional appearance.

• Other tasks as assigned.
  

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Bachelors degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  

Language Skills

• Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  

Mathematical Skills

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.
  

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
  

Certificates Licenses Registrations

• Valid Drivers License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment