Solution Consultant - NA region (18390)
Solution Consultant - NA region (18390)
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Job Description
Who are we
Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.
Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software no-code Product Analytics to uncover and resolve adoption gaps and Mirror for application simulation driving safe hands-on learning in software replicas.
The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.
Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.
Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.
Whatfixs leadership is consistently recognized across top industry analysts and business rankings:
Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
Won the 2025 AI
Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year
These recognitions are matched by business performance:
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
What would you get to do
Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.
Self-driven interest to learn more about customers business digital transformation trends in their industry and presenting a thought leadership on Whatfix solving their pain points Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences seminars etc.
Evangelize Whatfix products to prospects customers and partners via presentations and product demos.
Respond to functional and technical elements of RFIs/RFPs with the assistance of Account
Executives and Technical Sales Engineers.
Convey feature input and customer requirements to Product Management teams
Partnering with sales executives to plan prepare and execute strategic deals in complex
sales cycles including Discovery Calls Value Assessment calls and more.
Respond to objections during solution presentations and articulate the value and return on
investment delivered
Liaise with the Engineering Product Marketing and Sales teams to provide consultative
product expertise for all customer needs
Effectively communicate & build confidence with customers across teams (Engineering
Product Marketing and Sales)
Who would be a good fit for this role
8 years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience
Ability to study existing deployments across industries like Insurance Technology Financial Services Healthcare and to communicate the use cases and results to new prospects from these industries.
Background in understanding existing deployments across applications like CRM (Salesforce Microsoft) HR (Workday Oracle SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance Healthcare Technology Financial Services Manufacturing.
Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
Ability to creatively explain and present complex concepts in an easy to understand the manner
Understanding of high-performance software and Enterprise SaaS
Excellent written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills
Ability to work well in a highly dynamic team environment focussed on providing above
industry standard customer service.
Ability to travel to on-site meetings; up to 50% travel.
Perks & Benefits (India)
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer & global mobility programs
Scope to represent Whatfix at global events
We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.
Required Experience:
Contract
Employment Type
Full-Time
