Software Engineer - Client Success
Software Engineer - Client Success
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Job Description
LogiNext is looking for a technically savvy and experienced Client Success Engineer to be part of the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the clients operations team engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.
Responsibilities
- Be hands-on adopt a practical approach to software and technology. eg: JAVA Spring RESTful web services Mongo RDBMS AWS Python etc
- Provide code level enhancements production and technical support to LogiNexts enterprise clients.
- Work on defined SLAs to make sure that our client receives the best of the services.
- Troubleshoot application and software related issues and determining the root cause for the issues
- Work with the existing product development & DevOps engineering team to develop highly scalable products
- Must be able to manage and prioritize multiple work requirements to meet deadlines
- Ability to work independently and in a team environment
Requirements
- Bachelors degree in Computer Science Information Technology or related field
- 2 years of development experience in scalable and distributed enterprise applications
- Experience in developing web applications using Java/J2EE JPA Spring framework and RESTful web services
- Excellent coding skills in Java
- Experience in MySQL MongoDB etc.
- Experience in front-end technologies HTML5 CSS3 jQuery AngularJS and is preferred
- Proven ability to drive large scale projects with deep understanding of Agile SDLC high collaboration and leadership
- Excellent written and oral communication skills judgment and decision-making skills and the ability to work under continual deadline pressure.
- Provide support on weekends on a rotational basis
Employment Type
Full-Time
