Revenues & Welfare Benefits Apprentice - Level 4

The Service & Team:

Were part of Cornwall Councils Customer and Corporate Services Directorate. Our job is to make sure the Council collects the money its owed and provide financial support to those who need it. We help people pay their Council Tax and Business Rates and we assess claims for Housing Benefit Council Tax Support and other schemes. The Assessment Billing and Collection Team is at the heart of this work. We make sure bills for Council Tax and Business Rates are accurate payments are collected fairly and support is given where its needed. Were proud of our role in helping Cornwall Council run smoothly and support its residents. As part of our commitment to continuous improvement were always looking for new ways to use data and technology to make our services even better.

The Role:

As an apprentice in our team youll learn while you work. Your main focus will be helping us manage Council Tax payments. Youll be doing this by speaking to customers updating records and making decisions about discounts and exemptions. Youll also help with tracing people who owe money and support our recovery actions. Youll be part of a team that values fairness accuracy and great customer service.

This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.

Working Pattern:

This is a full-time apprenticeship with flexible working options including flexitime and potential for hybrid working. You will also occasionally be asked to attend in-person team meetings or training sessions.

What youll need to succeed:

*Hiring managers please provide details on the essential skills and qualifications for the post what you are looking for in a candidate

To do well in this role youll need:

• A Level 3 qualification or equivalent
• Level 2 Maths and English (or equivalent)
• Good communication skills to understand what our customers need and find the best solutions for them
• Confidence using IT systems like Outlook Word and Excel
• Ability to organise your work and meet deadlines
• Willingness to learn and work as part of a team
• Eligibility to enrol on a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship
• Youll also need to be open to travelling for training and learning sessions

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national award-winning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Mark Ransom - Assessment Billing and Collection Manager on or email

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.