Review Officer Revenues Benefits

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 24 - 24

Experience Required: 1-3years

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

7 months contract with a Local Authority

Job Summary:

The Review Officer will support Lewisham Councils Revenues & Benefits service by carrying out proactive recovery activity across Council Tax Business Rates Housing Benefit Overpayments and Sundry Debt.

The role focuses on targeted customer contact negotiating repayment arrangements updating records accurately and ensuring all recovery actions comply with legislation Council policy and audit requirements.

Key Duties/Accountabilities (Sample):

Carry out recovery activities in line with legislation service plans financial procedures and instructions from management.

Proactively contact customers via telephone email SMS and letters to recover outstanding debts and maintain a clear audit trail of all communication.

Negotiate and agree repayment plans monitoring compliance and taking payments through the Councils online system.

Identify weaknesses in service delivery and suggest remedial actions to management.

Ensure all work is completed within agreed procedures timeframes and legislative requirements.

Update Council records maintain accurate databases and support internal and external audit standards.

Liaise with internal departments and external agencies to support effective debt collection.

Identify cases requiring further enforcement action such as charging orders statutory demands and debt relief orders.

Prepare irrecoverable debts for write-off and ensure compliance with delegated powers and audit guidelines.

Produce reports statistics and handle system outputs as required.

Adhere to GDPR and always maintain confidentiality.

Keep up to date with relevant legislation processes and technology.

Support the review and improvement of working practices and procedures.

Provide a high standard of customer service and promote the Councils equal opportunities values.

Carry out any other duties within Revenues & Benefits appropriate to the grade.

Skills/Experience:

Experience within Revenues & Benefits or debt recovery environments.

Strong communication skills with the ability to engage customers professionally across multiple contact channels.

Ability to negotiate repayment plans and manage sensitive financial discussions.

Good understanding of Council Tax Business Rates Housing Benefit Overpayments and/or Sundry Debt.

Knowledge of relevant legislation GDPR recovery processes and enforcement options.

High level of accuracy and experience maintaining case notes and audit records.

Strong organisational skills and ability to work to deadlines.

Ability to analyse information interpret system reports and prepare statistics.

Confident in using case management systems and online payment portals.

Ability to build effective working relationships with internal teams and external partners.

Additional Information:

The closing date: 21/11/2025.

This is a temporary 30-week assignment working 35 hours per week at Catford.

Required Skills:

Experience within Revenues & Benefits or debt recovery environments. Strong communication skills with the ability to engage customers professionally across multiple contact channels. Ability to negotiate repayment plans and manage sensitive financial discussions. Good understanding of Council Tax Business Rates Housing Benefit Overpayments and/or Sundry Debt. Knowledge of relevant legislation GDPR recovery processes and enforcement options. High level of accuracy and experience maintaining case notes and audit records. Strong organisational skills and ability to work to deadlines. Ability to analyse information interpret system reports and prepare statistics. Confident in using case management systems and online payment portals. Ability to build effective working relationships with internal teams and external partners.

7 months contract with a Local Authority Job Summary: The Review Officer will support Lewisham Councils Revenues & Benefits service by carrying out proactive recovery activity across Council Tax Business Rates Housing Benefit Overpayments and Sundry Debt. The role focuses on targeted customer contac...