PC / User Support Technician
Share
Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical case management member engagement provider solutions payment integrity claims cost containment and analytics. Sagility has more than 25000 employees across 5 countries.
Job title:
Job Description:
We are currently hiring a Specialist in IT Service Delivery to effectively deliver the onsite IT services and support for our El Paso TX this role you will ensure the organizations technology infrastructure meets operational needs and performance expectations.
As a Specialist in IT you will provide technical support installation and maintenance of personal computers laptop hardware and software and peripheral equipment to ensure efficient and uninterrupted business operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Install move upgrade and maintain personal computers laptops and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.
Image PC following established company procedure.
Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.
Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.
Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.
Perform basic Large Area Network administration duties to satisfy requests by internal clients.
Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by the organization in order to facilitate enhancement change or troubleshooting of the work.
Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.
Prioritize assigned tasks to effectively meet the needs of the business.
Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.
JOB REQUIREMENTS: (Education Experience Skills)
High school diploma required. Some college or technical training preferred.
Prefer MCSE A or N certified or in progress
2 plus years of experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing maintaining and troubleshooting personal computers laptops and peripheral equipment
Experience with VPN and broadband networking required.
Strong knowledge of MS Office and other common desktop applications and network and workstation operating systems
Strong knowledge of the Internet web browsers and e-mail systems
Good written communication skills and strong verbal communication skills particularly with end-users who have varying degrees of computer knowledge
Self-starter with a willingness to ask questions and actively seek out answers
Ability to work closely with others as a solid team player
A positive attitude and ability to handle stress in a fast-paced environment
Salary Range: $19.00 and up dependent on experience
Sagility Offers Competitive Benefits Including:
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement
Join our team we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Location:
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Software Packages
- POS
- Windows
- Dos
- Sharepoint
- Troubleshoot
- Desktop
- PC
- Powerpoint
- hardware
- AS 400
- Service Calls
- CNA
About Company
Insightful. Intelligent. Transformative. Sagility is a technology-enabled, pure-play healthcare focused solutions and services provider that supports US-based payers, providers, and their partners to deliver best-in-class operations, enhance the member and […]
