Customer Success & Ads Specialist

Type: Client Success & Ads Specialist
Type: Full-time Independent Contractor
Location: Remote
Work hours: 9:00 AM 5:00 PM US Eastern Time

About the Role

We re looking for a highly skilled Client Success & Ads Specialist who can confidently lead client relationships while managing and optimizing digital ad campaigns. This is a dual-scope role requiring a balance of client success management (communication reporting scope oversight) and ads execution (Google Meta Pinterest).

You ll be the trusted point of contact for clients - building strong relationships keeping projects within scope and ensuring clarity across the team while also driving measurable results through hands-on ad management. Success in this role means clients feel supported and confident campaigns are optimized for performance and reporting is accurate and timely.

Key Responsibilities

Client Management & Success

• Lead monthly client calls (30 minutes) to review performance answer questions and gather feedback.

• Send call follow-up summaries with next steps and highlights.

• Build strong trust-based client relationships with proactive communication.

• Ensure budgets and hours remain within scope agreements.

• Review and send monthly reports summarizing insights and recommendations.

• Provide regular internal updates on account health risks and opportunities.

Advertising Strategy & Execution

• Manage and optimize ad campaigns across Google Ads Meta Ads and Pinterest Ads.

• Set up campaigns monitor performance and make adjustments to meet client goals (ROAS CPA CTR etc.).

• Stay up to date on ad platform changes and evolving best practices.

• Collaborate with content specialists to create/refine ad creatives landing pages and assets.

• Ensure campaigns run smoothly and budgets are spent as agreed.

• Deliver actionable insights to improve client outcomes.

Required Skills & Experience

• 5 years in marketing with proven experience managing client relationships and ad campaigns.

• Strong understanding of holistic marketing strategy and digital funnels.

• Expertise in:

  • Google Ads

  • Google Analytics

  • Meta Ads (Facebook/Instagram)

  • Pinterest Ads

• Skilled in marketing writing and reviewing creative assets.

• Strong project management skills with ability to keep scopes on track.

• Excellent communication relationship-building and presentation skills.

• Analytical mindset with ability to interpret data into client-friendly insights.