Customer Success & Ads Specialist
Customer Success & Ads Specialist
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1 Vacancy
Job Description
Type: Client Success & Ads Specialist
Type: Full-time Independent Contractor
Location: Remote
Work hours: 9:00 AM 5:00 PM US Eastern Time
About the Role
We re looking for a highly skilled Client Success & Ads Specialist who can confidently lead client relationships while managing and optimizing digital ad campaigns. This is a dual-scope role requiring a balance of client success management (communication reporting scope oversight) and ads execution (Google Meta Pinterest).
You ll be the trusted point of contact for clients - building strong relationships keeping projects within scope and ensuring clarity across the team while also driving measurable results through hands-on ad management. Success in this role means clients feel supported and confident campaigns are optimized for performance and reporting is accurate and timely.
Key Responsibilities
Client Management & Success
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Lead monthly client calls (30 minutes) to review performance answer questions and gather feedback.
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Send call follow-up summaries with next steps and highlights.
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Build strong trust-based client relationships with proactive communication.
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Ensure budgets and hours remain within scope agreements.
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Review and send monthly reports summarizing insights and recommendations.
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Provide regular internal updates on account health risks and opportunities.
Advertising Strategy & Execution
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Manage and optimize ad campaigns across Google Ads Meta Ads and Pinterest Ads.
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Set up campaigns monitor performance and make adjustments to meet client goals (ROAS CPA CTR etc.).
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Stay up to date on ad platform changes and evolving best practices.
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Collaborate with content specialists to create/refine ad creatives landing pages and assets.
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Ensure campaigns run smoothly and budgets are spent as agreed.
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Deliver actionable insights to improve client outcomes.
Required Skills & Experience
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5 years in marketing with proven experience managing client relationships and ad campaigns.
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Strong understanding of holistic marketing strategy and digital funnels.
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Expertise in:
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Google Ads
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Google Analytics
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Meta Ads (Facebook/Instagram)
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Pinterest Ads
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Skilled in marketing writing and reviewing creative assets.
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Strong project management skills with ability to keep scopes on track.
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Excellent communication relationship-building and presentation skills.
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Analytical mindset with ability to interpret data into client-friendly insights.
Employment Type
Full-time
