Senior ViceâPresident, Global RevenueâCycle Management

ClinicMinds core valuesExcellence Learning Teamwork guide everything we build.
With150 inhouse analysts half a dozen BPO partners and a proprietary billing platform we now need a P&Lowning executive to deliver bestinclass collections continue to improve performance automate and meet the RCM needs of a rapidly growing client base.

Mission for This Role (First12 Months)

1. Raise Net Collections to97% while cutting Denial Rate below4%.

2. Reduce DSO to<30days and CosttoCollect by10%.

3. Implement two automation sprints per quarter in partnership with Product & Engineering.

Key Responsibilities

1. Operational Leadership

1. Full P&L for 150 internal FTE BPO vendors (SLAs penalties expansion).

2. Weekly PowerBI dashboards covering Net Collections DSO Denials A/R>90 CosttoCollect.

2. Process Automation

1. Champion RPA (Robotic Process Automation) AIdenial prediction and payerAPI integrations; build ROI cases and run UAT (User Acceptance Testing)

2. Lead quarterly Lean/SixSigma Kaizen events

3. Team & Culture

1. Scale coach and performancemanage teams of 50500 team members across coding billing collections and analytics.

2. Embed Excellence Learning Teamwork via joint onshore/offshore OKR sessions SOPs and Continuous Training program.

4. Vendor & Compliance

1. Negotiate BPO rates enforce turnaroundtime SLAs and run continuous quality audits.

2. Ensure HIPAA payerpolicy and SOC2 compliance; serve as primary audit contact.

5. Stakeholder Alignment

1. Partner with Engineering on RCM roadmap; Finance on cashflow forecasting; Sales on client RCM onboarding.

Responsibilities and Qualifications

• 10years leadership of highvolume (>$500M) RCM organizations including offshore BPO governance.

• Proven record of reducing DSO 20% and Denials 30% within 12months.

• Handson experience steering EHR/RCM product backlog or largescale automation rollouts.

• Deep knowledge of chiropractic physical therapy and mental health payer rules and coding compliance.

• Datadriven operator; expert with SQL/Looker/PowerBI and at least one modern billing platform.

• Bachelors in Business/Health Admin; MBA/MHA or SixSigma Black Belt preferred.

• Communicates with radical candor; builds trust across cultures and time zones.

• Coaches leaders through change; celebrates wins and learns from misses.

• Operates as an ownerfixes whats broken before being told.

Why ClinicMind

• Lead a 150person team inside a fastgrowing SaaS services platform.

• Direct influence over product automation roadmap and AI investments.

• Competitive salary performance bonus tied to the KPIs above equity option pool.

• Permanent Work From Home

Must Have:

1. High comfort level working on Eastern Time Zone/US Shift
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop with at least 16 GB