Technical Support Engineer 2-AI (Coding Experience )

About Us

Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa. Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of a communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.

Location: Bangalore

• Works in rotational shifts -24*7

What will you do

• Troubleshooting and Debugging:Investigate and resolve complex technical issues related to AI applications including chatbot malfunctions and performance problems due to server load.
• Code Analysis and Patch Deployment:Analyze existing Python and Django code identify root causes of issues and deploy necessary patches or fixes.
• API Implementation:Work with APIs to troubleshoot integration issues and ensure seamless functionality.
• Technical Support:Provide technical support to external clients addressing and resolving technical inquiries.
• Documentation:Maintain clear and concise documentation of troubleshooting steps resolutions and deployment procedures.
• Performance Monitoring:Monitor AI application performance and identify areas for improvement or optimization.

Required Skills:

• Proficiency in Python and Django.
• Familiarity with JavaScript HTML and CSS.
• Strong debugging and troubleshooting skills.
• Experience with API implementation.
• Problem-solving abilities and a proactive approach to identifying and resolving issues.
• Understanding of the hybrid nature of the role involving both technical support and development tasks.

Preferred Qualifications:

• Experience with AI technologies and applications.
• Previous experience in a technical support role.
• Familiarity with server-side technologies

If you meet the above criteria and are passionate about leveraging technology to drive impactful solutions we encourage you to apply for the position of Technical Support Engineer -AI at Exotel.