ICT Support Operative

Kepak is a global food company serving international retailers and food service household names with prime cuts of meat on-trend food concepts and ready-for-market convenience foods.

Kepak St. Merryn in Merthyr Tydfilhas combined beef and lamb processing and packing facilities. We offer beef and lamb products ranging from retail ready cuts for butchers counters to branded packaged meat all as part of our service; raised on open pastures sourced from local farmers and hand-selected by our master butchers we produce beef and lamb products with integrity and unmatched quality assurance.

This position will be based on site at Kepak Merthyr working Monday - Friday 8:30am - 5pm.

IT Support and Maintenance:

Assist with the installation configuration and maintenance of office and production IT hardware and software systems.

Help users troubleshoot IT issues related to desktops laptops printers and software applications.

Assist with the troubleshooting of both production and IT issues related to desktops laptops printers and software applications.

Support the IT team in maintaining an inventory of IT equipment and ensure supplies are adequate.

Learn to configure and maintain network devices such as switches routers and access points.

Assist in monitoring network performance and help resolve basic network connectivity issues.

Support the implementation of network security measures.

Assist with managing user accounts permissions and access rights across IT systems.

Learn to monitor and maintain server performance implementing system updates as directed.

Support the IT team in ensuring that company IT policies and security protocols are followed.

Help enforce best practices for data protection and IT operations.

Assist in maintaining accurate records of IT equipment hardware and software licenses.

Support in tracking IT assets from procurement through to disposal.

Learn to perform routine maintenance on IT hardware such as desktops laptops printers and network devices.

Assist with coordinating external vendor repairs and warranty services when needed.

Provide first-line support for IT-related inquiries from staff escalating more complex issues as needed.

Assist in user training sessions and help create documentation for IT systems and processes.

Maintain awareness of health and safety standards including IT practices relevant to food hygiene in the production environment.

Adhere to company Health & Safety protocols.

Assist with maintaining documentation of IT systems configurations and procedures.

Help generate reports on IT support activities and system performance for review.

Any other duties as required by management and within the competency of the post holder

• Company Pension

• Training and Development
• Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform which offers significant discounts and cashback with hundreds of brands.
• Refer a Friend Scheme - Get up to 500 for successfully referring a friend or family member to Kepak Group.
• Bike to Work Scheme - You can buy a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income meaning you pay less tax!
• Subsidised Canteen - Our on site canteen is serving multiple hot food options during the day
• Free Car Parking - Our Kepak site has a dedicated staff car parking facility which is free to use for all of our colleagues.
• Long Service Awards - We recognise acknowledge and award the dedication and valuable contribution of long serving employees
• GroceryAid Employee Assistance Program - Providing emotional practical and financial support for all Kepak colleagues.