MAC service manager

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 08-09-2025

Vacancies: 1 Vacancy

Job Summary

To manage & operate day to day MAC services at all Client sites across China including small offices and BCP sites.
Implement MAC services in accordance with required Service Level Agreements (SLAs) and Quality Standards according to Client standards and procedures.
Analysis of each MAC works request and advising the most effective plan for each case.
Cost estimation on move and project works
Collection and maintenance of people and space data in the Client system
Storage and maintenance of master files of current space data (CAD Library)
Allocations and space data entry and verification
Coordinate Security IT MAC team vendors etc to ensure a successful move
Work closely with GTP to manage Desktop moves. Includes PCs desk tops voice faxes printers
Manage all MAC construction/project related activities
Manage the process of end user communication & request management including post move support.
Handling user queries and complaints regarding MAC activities.
Communication with the regional MAC service manager to seek advice for local MAC activities.
Managing space data and reporting to the Client and the regional MAC manager on a monthly and quarterly basis.
Monitoring and correcting supplier performance as required.
Managing & Reporting on Supplier contracts.

Managing & Reporting on Supplier payments.

Required Experience:

Manager

To manage & operate day to day MAC services at all Client sites across China including small offices and BCP sites.Implement MAC services in accordance with required Service Level Agreements (SLAs) and Quality Standards according to Client standards and procedures.Analysis of each MAC works request ...