Program Manager of Telehealth
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Job Location:
Hayward, CA - USA
Yearly Salary:
$ 76530 - 84927
Posted on:
08-09-2025
Vacancies:
1 Vacancy
Job Summary
The Program Manager of Telehealth is responsible for leading the growth and integration of telehealth services. This role will expand current services - such as video and phone visits remote patient monitoring and emerging AI tools - while exploring new opportunities to improve access and quality of care. The Program Manager will work closely with teams across the organization to identify eligible patient populations design and implement workflows provide staff training and ensure compliance with regulatory and contractual requirements. This position will play a key role in shaping the future of healthcare delivery at TVHC by building a sustainable evidence-based model of care.
Supervision: This role does not initially supervise staff. As the program develops the Program Manager may assume supervision of Telehealth Coordinators Telehealth Medical Assistants and/or other support staff.
About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible high-quality care by integrating primary care dental care WIC support mental health counseling community health education and more.
Compensation: $76530.94 - $84927.20 annualized depending on experience.
TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary designed to support the health wealth and career development of our employees.
Responsibilities:
Program Management
- Strengthen and expand telehealth as a core service line including video visits telephone visits and remote patient monitoring
- Develop implement and refine workflows that connect clinical care operations and technology.
- Pilot and evaluate new tools and approaches that address health disparities including digital access and language needs.
- Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows.
- Build and maintain relationships with community partners and technology vendors and represent TVHC in external collaborations such as possible consortium telehealth initiatives.
- Lead change initiatives build staff buy-in and support adoption of new technologies.
Performance & Quality Improvement
- Define program success metrics and develop dashboards to track performance at both patient and population levels.
- Monitor access provider productivity no-show rates and patient satisfaction to support high-quality efficient care.
- Collaborate with population health and quality improvement staff to align telehealth with value-based care initiatives.
Compliance
- Ensure all telehealth services meet Medi-Cal and federal billing and documentation standards.
- Stay informed of state and federal telehealth regulations and update workflows as needed.
Supervision
- Providing day-to-day direction coaching and support to telehealth staff.
- Overseeing workload distribution scheduling and performance expectations.
- Supporting professional development and training to ensure staff are confident and competent in telehealth workflows.
Requirements
- Associates degree in healthcare or a related field (e.g. public health nursing) required; equivalent experience may be considered in lieu of degree.
- Minimum of three (3) years experience in healthcare program management operations or clinical care required.
- Leadership or supervisory experience preferred.
- Experience implementing or scaling telehealth services required.
- Demonstrated ability to manage cross-functional projects and achieve measurable results required.
Qualifications:
- Ability to travel to designated locations as required.
- Prior experience in an FQHC hospital or health system serving high-volume Medicaid populations preferred.
- Knowledge of Medi-Cal telehealth regulations and billing practices preferred.
- Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred.
- Strong communication project management and problem-solving skills.
Benefits
We offer excellent benefits including: medical (100% paid co-payments premiums etc.) dental vision (including dependent and domestic partner coverage) generous paid leave benefits including holidays Flexible Spending Accounts retirement plans with an Employer match tuition reimbursement monthly treats pet insurance and more.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Tiburcio Vasquez Health Center, Inc. (TVHC) provides comprehensive medical, dental, mental health care, youth health services, community health education, street health outreach, family support services, Community Outreach and Advocacy and WIC Nutrition Services to the underserved, un ... View more
