Program Manager, Full-Time

The Program

Taproot Community Support Services (formerly WJS Canada) works to improve the lives of persons in their communities through a variety of programs and services.

Taproot in Port Alberni provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs.

In ourpassion to improve lives anddevelop life skills we encourage inclusion and participation through community life skill coaching career development and family supports.

Our Services include:
Supporting youth in recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them trauma informed care within resource homes.
Community-based supports for adults with diverse abilities.
Home-based supports for adults with diverse abilities.
Home Share programs for adults with diverse abilities.
Life skills development supports for both youth transitioning to adult services as well as adults with diverse abilities.
Outreach supports for youth and adults that are supported with life skills self-help skills employment and more.

The Position

The Program Manager provides operational and administrative direction for the development implementation and management programs within Port Alberni. They implement and monitor policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program staff. This position will oversee two programs. Funders are Ministry of Children and Family Development (MCFD) and Usma Nuu-chah-nulth Family & Child Services in Port Alberni.

One of the programs is dedicated to serving and supporting Indigenous youth and working in partnership with Nuu-chah-nulth and their child family services agency Usma. We strongly encourage qualified Indigenous - First Nations Mtis and Inuit applicants to apply.

Schedule:
One (1) permanent full-time position available with a weekly schedule of 40 hours per week:
Monday through Friday 0800-1600 hours may vary to meet the needs of the program
Requires the full ability to perform on-call duties which may include weekends statutory holidays and evenings.
On-call is on a rotation basis amongst the management team.

In Your Role You Will

Ensure staff utilize practices that promote the health welfare safety and security of service recipients and staff. Leading behavioural/intervention strategies ensuring best practice and evidence-based practices are utilized in behavioural support plans
Assist in providing initial and ongoing assessment/case management of youth behavioural needs and functional abilities to include review of supporting documents/previously completed assessments.
Assist in developing defining and monitoring individualized service plans based on needs as well as behavioral priorities of youth making recommendations for achieving goals.
Assist in developing safety plans/protocols for youth and staff leading implementation and assuring compliance and quality of safety plans.
Supervise and evaluate performance of program staff; coordinate work allocation training and problem resolution; motivate employees to peak performance and productivity.
Ensure the program and staff comply with policies procedures and values of the company and use best practices when supporting persons served.
Conducting program/specialized service risk management assessments.
Establish and implement short- and long-term goals objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Participate and/or facilitate staff meetings and case reviews/conferences as required.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Creating training material facilitating training coaching and mentoring staff on implementation of specialized practice intervention/strategies (approaches best practice trauma informed and mental health) specific to persons served and service delivery.
Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the companys established guidelines.
Provide on-call and emergency coverage as required.
Perform miscellaneous job-related duties as required.

***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities social sciences or related field
3-5 years leadership experience in the social services field
Other combinations of education and experience may be considered
Must have experience with financial and human resource management
Current WCB Occupational First Aid Level 1 and CPR certificates required
Strong conflict resolution mediation and crisis prevention and intervention techniques
Experience with trauma informed practices
Valid Class 5 BC Drivers License and clean drivers abstract

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.