Program Manager HSS

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $69607.47- $73271.02 Per Year

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits

HEALTH SUPPORTIVE SERVICES

VOALA Health Supportive Services provides Enhanced Care Management (ECM) a whole-person interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost high-need managed care members through systematic coordination of services that is community-based interdisciplinary high-touch and person-centered.

AVALON RECUPERATIVE CARE

Recuperative Care Beds for Medically Fragile Individuals Who Are Homeless. This program will provide interim housing that includes medical monitoring services for individuals who are homeless who are too ill or frail to recover from physical illness or injury on the streets but are not ill enough to require hospital or skilled nursing level care. The program will be open and staffed with direct care monitors 24/7/365 and will provide participants with safe clean shelter 3 nutritious meals/day and case management and supportive services.

JOB SUMMARY AND PURPOSE

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partnersand conducting ongoing outreach to serve participants and leverage VOALA and community assets.

DUTIES AND RESPONSIBILITIES

• Intake assessments service planning service delivery and goal attainment
• Training and supervision of staff and acting as problem-solving resource for difficult cases
• Meeting grant objectives adhering to grant guidelines
• Provides information to Division Director highlighting progress towards reaching set goals
• Ensures quality service to program clients.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
• Measures and assess impact of services; supports and participates in key elements to the programs success
• Effectively communicates project expectations to team members
• Coordinate outreach and collaboration efforts with community partners
• Other Duties as directed to accomplish program goals.

ESSENTIAL DUTIES:

• OPERATIONS: Responsible for day-to-day service delivery efforts providing guidance and supervision for staff budget oversight project timelines and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources.
• MONITORING AND MEASUREMENT: Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation evaluate achievement of program goals report to senior leadership.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• ADMINISTRATION: Keep comprehensive records of compliance with Funder and Regulatory requirements.
• TRAINING AND MENTORING: Responsible for service teams development through: training policy and procedure structured supervision and learning collaboratives
• CHANGE LEADERSHIP: Identifies better faster more efficient ways to achieve the mission of the program
• Community Outreach.
• Other duties as required and is subject to change at any time.
  

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications

EDUCATION:

• Bachelors degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

EXPERIENCE:

• 3 years of experience in Social Services Program Management Coordination or Supervision
• Minimum of 2 years of direct experience in Staff Management

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services.
• Experience connecting clients to community and government resources
• Experience serving the target community (veterans homeless at-risk youth et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.