Oliver Wyman â Creative Traffic Coordinator - Evening Shift â Mexico City
Oliver Wyman â Creative Traffic Coordinator - Evening Shift â Mexico City
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Job Description
Company:
Oliver WymanDescription:
About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries Oliver Wyman combines deep industry knowledge with specialized expertise in strategy operations risk management and organization transformation. Over 7000 professionals help clients optimize their business improve their operations and risk profile and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wymans thought leadership is evident in our agenda-setting books white papers research reports and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies. Visit our website for more details about Oliver Wyman:
Job Overview:
As a Creative Coordinator in the Presentation Studio you are the first point of contact for incoming creative requests. Youll play a critical role in connecting consultants with the right designers managing incoming demand and ensuring projects are set up for success from the start. Working closely with peers across the globe youll help maintain a consistent high-quality experience for requestors and support the studios operations through strong coordination clear communication and a client-focused mindset.
**This is a hybrid role that requires a presence in the Mexico City office. Please submit CV in English**
This role is for the Evening shift (12pm - 9pm CST)
Key Responsibilities:
Request Management: Monitor and triage incoming design requests ensuring accurate information is collected and understood before assigning to the appropriate designer or team.
Resource Coordination: Assign work based on skill set availability and project complexity supporting optimal team utilization while maintaining quality and deadlines.
Stakeholder Communication: Act as the first point of contact for requestors guiding them through the process clarifying requirements and setting expectations on timelines and deliverables.
Global Alignment: Collaborate with coordinators and team leads in other regions to share workload align on best practices and ensure a seamless and consistent global service.
Process Consistency: Uphold and help refine workflows templates and service standards to ensure efficiency and clarity across all requests.
Issue Resolution: Flag and help resolve scope capacity or process issues earlyworking with designers requestors or managers to find effective solutions.
Your Experience:
Bachelors degree.
Strong Outlook skills
English fluency (written and spoken) required
Minimum 1 year experience with coordinating activities customer service or scheduling in complex scenarios.
What You Bring:
Experience in coordination project support or production assistanceideally in a creative fast-paced or service-oriented environment.
Strong organizational skills and attention to detail with the ability to manage multiple tasks at once.
Clear and confident communication skills with a collaborative problem-solving attitude.
Comfort working across time zones and in a global virtual team setup.
A client-focused mindset with an interest in creative services design or visual storytelling.
Success in This Role Looks Like:
Requests are handled smoothly with clear expectations set and met.
Designers receive well-scoped properly briefed work that matches their skills and capacity.
Requestors feel supported and confident in the process.
Global teams collaborate effectively with shared standards and a consistent service.
Required Experience:
IC
Employment Type
Full-Time
