Receptionist/Care Navigator
Receptionist/Care Navigator
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Job Description
Tile House Surgeryhas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team for 24 hours per week. This will be worked over 4 days 6-hour shifts with a mix of 7.30am-1.30pm and 1pm-7pm. Exact working days can be discussed at interview - no weekend working.
Some of the responsibilities of this varied role include:
- Greeting and directing all patients.
- Booking cancelling and moving patientappointments.
- Handing out letters completed forms specimen bottles etc.
- Dealing with requests for information.
- Advising patients of Practice procedures.
- Registering new patients.
- Answering the telephone promptly.
- Assisting GPs with their requests.
- Referring patients to localdomiciliaryservices.
- Dealing with incoming emails as per practice procedure.
About the Candidate
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
About Us
We can offer the following benefits:
- Supportive and friendly environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support
- 25 days holiday (pro rata) bank holidays
- NHS pension
- Free on-site parking
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employment Type
Hourly
