Junior IT Helpdesk
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Job Location:
Monthly Salary:
Posted on:
07-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Description & Summary
What will you be doing:
Technical Support and Communication:
- Provide technical assistance to users via phone email chat or on-site;
- Manage tickets registered in the internal ticketing system;
- Communicate effectively with external vendors to resolve software/hardware issues and provide support to employees.
Diagnostics and Troubleshooting:
- Identify and resolve hardware software and network-related issues;
- Perform troubleshooting for various internal applications and systems;
- Provide dedicated support for Payroll applications.
Equipment Configuration and Maintenance:
- Set up workstations and peripheral devices;
- Inspect and maintain hardware equipment;
- Install and configure software according to specifications;
- Ensure backups for critical files;
- Inventory and manage the IT equipment stock.
Infrastructure and Internal Event Support:
- Prepare and maintain meeting rooms from an audio-video configuration perspective;
- Provide technical support during events and work meetings;
- Offer printing support and assistance with other peripheral devices.
Documentation and Training:
- Record and update incidents in internal systems;
- Create user guides and training materials;
- Explain how to use applications and systems effectively.
Collaboration and Teamwork:
- Support the implementation of IT solutions and internal projects;
- Comply with cybersecurity policies;
- Assist team members in meeting tight deadlines.
What we need from you:
- Has a minimum of 1 year of experience in a similar role;
- Is a motivated individual quick learner shows initiative and adapts easily in a dynamic environment;
- Works efficiently in a team with a professional and enthusiastic attitude;
- Possesses strong oral and written communication skills as well as interpersonal abilities;
- Speaks English at an advanced level;
- Has experience with Windows Android iOS applications and knowledge of networking or computer science (considered a plus);
- Holds an ITIL Foundation certification (considered an advantage).
What we offer:
- Full-time schedule with the possibility to work from home;
- An induction program with a coach and a buddy to help you integrate grow and perform;
- Opportunities to develop leadership and soft skills through dedicated training sessions;
- Access to an integrated international knowledge library and involvement in challenging projects;
- Be part of a team of talented and experienced professionals in a collaborative and dynamic environment.
Required Experience:
Junior IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
