Junior IT Helpdesk
Junior IT Helpdesk
Posted on :
07-09-2025
Employer Active
1 Vacancy
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Job Description
Job Description & Summary
What will you be doing:
Technical Support and Communication:
- Provide technical assistance to users via phone email chat or on-site;
- Manage tickets registered in the internal ticketing system;
- Communicate effectively with external vendors to resolve software/hardware issues and provide support to employees.
Diagnostics and Troubleshooting:
- Identify and resolve hardware software and network-related issues;
- Perform troubleshooting for various internal applications and systems;
- Provide dedicated support for Payroll applications.
Equipment Configuration and Maintenance:
- Set up workstations and peripheral devices;
- Inspect and maintain hardware equipment;
- Install and configure software according to specifications;
- Ensure backups for critical files;
- Inventory and manage the IT equipment stock.
Infrastructure and Internal Event Support:
- Prepare and maintain meeting rooms from an audio-video configuration perspective;
- Provide technical support during events and work meetings;
- Offer printing support and assistance with other peripheral devices.
Documentation and Training:
- Record and update incidents in internal systems;
- Create user guides and training materials;
- Explain how to use applications and systems effectively.
Collaboration and Teamwork:
- Support the implementation of IT solutions and internal projects;
- Comply with cybersecurity policies;
- Assist team members in meeting tight deadlines.
What we need from you:
- Has a minimum of 1 year of experience in a similar role;
- Is a motivated individual quick learner shows initiative and adapts easily in a dynamic environment;
- Works efficiently in a team with a professional and enthusiastic attitude;
- Possesses strong oral and written communication skills as well as interpersonal abilities;
- Speaks English at an advanced level;
- Has experience with Windows Android iOS applications and knowledge of networking or computer science (considered a plus);
- Holds an ITIL Foundation certification (considered an advantage).
What we offer:
- Full-time schedule with the possibility to work from home;
- An induction program with a coach and a buddy to help you integrate grow and perform;
- Opportunities to develop leadership and soft skills through dedicated training sessions;
- Access to an integrated international knowledge library and involvement in challenging projects;
- Be part of a team of talented and experienced professionals in a collaborative and dynamic environment.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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