L1 IT Customer Support with German and English
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges.
What well achieve together:
- Provide accurate and optimal IT solutions via telephone e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office windows outlook internet specific applications hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with projects performance indicators;
- Communicate with other designated teams and escalate complex issues.
Qualifications :
This job is the right for you if:
- Spoken languages: fluent German and English (B2/C1);
- Technical college or universityis not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Additional Information :
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job #AJobThatMakesSense
All our positions are open to people with disabilities
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
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About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
