Senior Digital Communications Advisor
Senior Digital Communications Advisor
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Job Description
Background
The Condominium Authority of Ontario (CAO) is a dynamic digital organization that supports the provinces rapidly evolving condominium sector with information education and dispute resolution services.
We value innovation collaboration creativity a get-it-done mindset and embrace modern agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAOs culture embraces diversity and provides a collaborative environment where they can learn grow and thrive. We are committed to staff well-being and work-life balance and offer competitive compensation health benefits pension matching and a hybrid work environment. Our office is in heart of Torontos bustling financial district.
The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through an Administrative Agreement with the Ministry of Public and Business Service Delivery and Procurement. The seven-member board of directors provides strategic guidance and oversight of the organization.
We are an organization driven by our vision mission and values:
- Our Vision: Strong and vibrant condominium communities in Ontario
- OurMission: Engage and empower Ontarios condominium communities with information education and dispute resolution
- CorporateValues: Innovation trust teamwork value for money integrity fairness
- Team Values: Respect trust diversity collaboration leadership
Role Purpose
Reporting to the Manager of Communications Marketing & User Experience the Senior Digital Communications Advisor will lead the CMUX teams efforts in managing owned web content while supporting delivery of other outreach activities. This role requires keen attention to detail a bias towards resolving user paint points a steadfast commitment to clear writing a curious mindset and self-starter attitude.
Key Responsibilities
- Serve as the go-to person for web content management and creation
- Be a coach and mentor to junior team member
- Become a condo expert who can translate consumer protection information into clear plain-language actionable messages that drive results and align with CAOs voice.
- Oversee roll out of new and updated web content in response to changes in the law sector dynamics whats in the news and what CAO would like to promote.
- Bring a creative voice to the table for how CAO can leverage its website to promote its initiatives and better serve its clients
- Work closely with colleagues and external vendors to ensure website content is optimized
for accuracy user experience and search engine visibility.
- Provide meticulous review of content using latest AI tools and tactics as necessary.
- Establish and refine processes to continuously audit and enhance CAO web content
- Manage web communication projects from planning to execution ensuring deadlines are met budgets are adhered to and objectives are achieved.
- Coordinate cross-functional teams including designers writers and external vendors to deliver high-quality work.
- Champion the ongoing implementation of branding guidelines.
- Track project milestones ensure timely delivery and communicate progress to stakeholders.
- Collaborate with external vendors to manage translation of web content into French
- Perform other related duties as .
Qualification Skills & Knowledge
- Bachelors degree in marketing communications or a related field
- Understanding of web design and content management in particular WordPress and associated plug-ins.
- 6 years of related experience with an emphasis on content management and creation for digital channels
- Strong project management skills with experience managing multiple projects simultaneously.
- Strong team player: able to work collaboratively take responsibility and understand their role in building a positive public perception of the organization
- Excellent editing writing research and messaging skills.
- Commitment to maintaining high standards of quality including meticulous attention to detail.
- The ability to thrive and deliver in a dynamic environment
- Desire to support consumer protection while learning condo policy
- Strong planning organization and project management skills
- Command of French is an asset
Disclaimer
We thank everyone for their interest in joining our dynamic team but due to the volume of applications only those qualified will be contacted.
CAO is an equal opportunity employer encouraging workplace diversity. All qualified individuals will be considered without regard to race national origin gender identity/expression age religion disability sexual orientation marital status or any other characteristic protected by law.
CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. You can email for any request.
Required Experience:
Senior IC
Employment Type
Full-Time
