RQ00436 Business Analyst Senior

Must haves:

• Minimum 7 years of experience as a Senior Business Analyst
  
• 7 years of experience with requirements elicitation and analysis techniques developing use case documentation business requirements and business test plans.
  
• Experience with a wide range of process mapping techniques documentation tooling (such as Jira Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
  
• Knowledge of project delivery practices such as Software Development Life Cycle (SDLC) Agile and/or SCRUM.
  
• Strong business acumen and understanding of architecture systems APIs and databases.
  
• Bachelors degree in Business Engineering Computer Science or related discipline or equivalent experience.
  
• 7 years experience supporting implementation and business support for web or mobile based applications for customers
  
• Identity and Access Management experience an asset.
  

Responsibilities:

• Document support and manage ongoing business and product requirements.
  
• Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines
  
• Escalates critical issues when necessary collaborating with relevant teams to develop and implement effective solution
  
• Performs business and client requirement analysis in support product development operational and deployment projects.
  
• Continuously seeks and identifies opportunities for the improvement of deployment operational and processes and procedures.
  
• Educates clients stakeholders and users in the broader health care sector on Patient Access product policies key concepts and processes.
  
• Prepares/maintains system documentation user guides process maps operations documents and training manuals.
  
• Provides business and technical content in the assembly of test plans.
  
• Facilitates and supports business and clinical participation in the execution of test plans.
  
• Collaborates with the team to ensure a consistent approach to executing work assignments.
  
• Collaborates with other cross-functional teams in the delivery of tasks/projects.
  
• Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
  
• Engages in product team discussions and assists with changes led by others in the team.
  
• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
  
• Partners with subject matter experts to understand elicit and assess their requirements through gathering clarification and analysis of business needs.
  
• Co-ordination/facilitation of user sessions and group meetings with clear agendas minutes and follow up.
  
• Ensures action items are identified tracked reported on and resolved in a timely manner.
  
• Performs gap analysis; build business flows of current and future state for resulting solutions.
  
• Documents roles and responsibilities of related process actors through RACI (Responsible Action Consult Inform) matrix.
  
• Prioritizes responsibilities independently able to handle multiple requests and system requirements to meet the organizational goals.
  
• Suggest areas for improvement in internal processes along with viable solutions.
  
• Identifies improvements by leveraging and simplifying processes minimizing touchpoints and documenting them.
  
• Develops business process flows / workflows and frameworks
  
• Maintains understanding of the product and its policy procedures and standards and business domain knowledge for own edification and knowledge sharing with their team new team members and cross-functional teams
  
• Follow Ontario Healths methodologies and provide feedback for continuous improvement
  
• Adhering to and promoting Ontario Health policies and standards including privacy security and architecture
  

Desired Skills:

• Facilitation skills
  
• Negotiation skills
  
• Relationship and consensus building
  

Required Skills:

• Excellent verbal and written communications
  
• Excellent analytical skills
  
• Excellent problem solving
  
• Excellent time management/organizational skills
  
• Strong team player
  
• Flexibility and adaptability in a dynamic environment
  
• Ability to work with minimal supervision
  
  

Requirements

Evaluation Criteria:

• Demonstrated proficiency in a broad range of business analysis tools and methodologies including advanced process mapping techniques comprehensive documentation practices and IT Service Management (ITSM) frameworks and applications. Ability to apply these tools strategically to support complex IT and business initiatives.: 25 Points
  
• Demonstrated experience in product-related work including requirements elicitation and analysis leading user acceptance testing supporting implementation of customer-facing web or mobile applications and developing and implementing processes and procedures.: 25 Points
  
• Demonstrate experience supporting external customer projects by completing tasks and performing analysis independently. Proven strong facilitation negotiation and conflict resolution skills and the ability to work with IT teams and end-users build consensus and lead project tasks and/or UAT efforts.: 20 Points
  
• Versatility in both Agile (Scrum/Kanban) and Waterfall environments demonstrated ability to use modern tools (JIRA Confluence SQL BI platforms like Tableau/Power BI) to perform analysis and translate insights into business and product requirements/strategy.: 20 Points
  
• Ability to clearly explain complex ideas build business cases and present recommendations that guide decisions and align product/projects with organizational goals.: 10 Points
  

Deliverables Include but not limited to:

• Use case documentation
  
• Business requirements
  
• Report requirements
  
• Workflow mapping
  
• Operational procedures
  
• Onboarding support for new integration of 3rd party applications
  
• Risk & issues management
  
• Continuous quality improvement
  
• Support new integrations and onboarding services. Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines.
  
• Product Support
  
• Document support and manage ongoing product requirements and release queue
  
• Supports process development and continuous Improvement activities across organization
  
• Support and engage with stakeholders to resolve inquiries escalations and alignment discussions.
  
• Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
  
• Adhering to and promoting Ontario Health policies and standards including privacy security and architecture.
  
• Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
  
• Other related work as assigned
  

Must Haves:

• 7 years of experience as a Senior Business Analyst
  
• 7 years of experience with requirements elicitation and analysis techniques developing use case documentation business requirements and business test plans.
  
• 7 years experience with a wide range of process mapping techniques documentation tooling (such as Jira Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
  
• 7 years Strong business acumen and understanding of architecture systems APIs and databases.
  
• 7 years Knowledge of project delivery practices such as Software Development Life Cycle (SDLC) Agile and/or SCRUM.