Sr. Artist & Promoter Relations Manager - LATAM

Job Summary:

Location: New York NY Los Angeles CA Miami FL

Division: Ticketmaster Music

Line Manager: Director Artist & Promoter Relations - LATAM Lead

Contract Terms: Permanent Full Time

THE TEAM

Ticketmaster is the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues artists sports teams festivals performing arts centers and theatres Ticketmaster now processes over 500 million tickets a year. Ticketmaster operates in over 30 countries across North America South America Europe and Asia Pacific and employs over 6500 people. As part of Live Nation Entertainment the largest live entertainment company in the world Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster Music manages our global concert line of business. Were the commercial engine behind the worlds biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop configure and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand optimize prices and provide key insights and fan interactions. Our deep understanding of touring artists business needs and our access to the technological scale and expertise of the global leader in ticketing enables Artist-Driven Ticketmaster-Powered outcomes that are transforming the global concert industry.

THE JOB

The Sr. Artist & Promoter Relations Manager LATAM is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. This team member is an expert on all relevant TM products and services in order to educate the artist community and help them reach their touring goals.

The Sr. Artist & Promoter Relations Manager acts as an advocate for artists within Ticketmaster representing their interests and working cross-functionally to achieve established tour goals. This role is relied upon to provide critical insight into the touring business with a strong understanding of market landscape local capabilities and onsale experiences across Latin America.

This role builds strategic partnerships with promoters and collaborates closely with local Ticketmaster teams throughout LATAM. They are responsible for navigating regional nuances while aligning with global teams to deliver consistent outcomes for clients. Additionally this position supports the adoption of new tools and best practices across the region to drive successful tour strategies and outcomes.

This role requires fluency in English and Spanish for client and peer communication and includes 23 trips per quarter within the U.S. and Latin America (e.g. Mexico Brazil Colombia Chile Peru) totaling roughly 20 travel days or about 20% of the role.

WHAT YOU WILL BE DOING

• Serve as the primary liaison between artists promoters and Ticketmaster LatAm teams ensuring overall client satisfaction and seamless tour support throughout the year.

• Build strong consultative relationships with promoters agents managers and LatAm Ticketmaster colleagues supporting both client and peer success across the region.

• Educate clients on Ticketmaster programs and tools including VIP pricing tools Artist Sign-Up Ticketmaster Request SafeTix digital ticketing SmartQueue abuse prevention TM and TM1 and understand the different offerings across Latin America.

• Collaborate with clients to establish tour goals communicate them across LatAm Ticketmaster teams and monitor progress toward achieving them based on local capabilities.

• Provide first-line support for day-to-day client needs guiding internal teams and motivating peers to deliver against tour objectives.

• Leverage deep knowledge of the Latin American market to inform client and product solutions accounting for local complexities while setting realistic expectations for global promoters less familiar with the region.

• Partner with Global Marketplace Operations Tech Ops/Engineering Abuse/Fraud and Client Support during major onsales to align LatAm practices with global standards ensuring consistency while addressing regional nuances.

• Work closely with LatAm market leads to understand country-specific differences and integrate that knowledge into strategies for promoters and global partners.

• Represent Ticketmaster in client and internal meetings presentations and onsales across the region communicating fluently in both English and Spanish.

• Travel 23 times per quarter within the U.S. and Latin America (20 days 20% of the role).

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelors degree with 8 years of music industry experience.

• Prior work at a ticketing company label management company promoter or talent agency preferred.

• Strong existing relationships with touring promoters artist managers and agents with deep knowledge of the live industry value chain.

• Passion for music and relationship-building with proven ability to navigate the cultural and business landscape across Latin America.

• Bilingual in English and Spanish (verbal and written) for direct client and peer communication; able to deliver presentations lead educational meetings and write effectively. Portuguese proficiency is a plus.

• Familiarity with ticketing systems products websites and apps including Ticketmaster. Salesforce experience is a plus.

• Proficient in Windows and Google product suite.

• Strong analytical and problem-solving skills with a proactive execution-focused mindset and sense of urgency.

• Excellent organizational skills and attention to detail with the ability to manage cross-departmental projects and drive teams toward shared goals.

• Outstanding communication skills both written and verbal with the ability to simplify complex information for clients and colleagues.

• Professional courteous and collaborative in all client and company-facing interactions.

YOU (BEHAVIORAL SKILLS)

The following attributes determine how the role will be carried out and are required to be a success:

• Curious Comfortable asking questions and interested in understanding the details

• Confident Comfortable with uncertainty and able to guide others through it.

• Independent A self-starter with a bias toward action and execution

• Collaborative Work well independently but thrive in teams engaging other viewpoints and perspectives.

• Empathetic Listen and connect with others before responding or deciding.

• Organized A great note-taker with exceptional organizational skills and attention to detail

• Driven & Patient Recognize that building trust and relationships across regions takes time and persistence.

BENEFITS & PERKS

Through our Taking Care of Our Own program we provide benefits across six key pillars:

• HEALTH: Medical vision dental and mental health benefits for you and your family with access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets generous paid time off including paid holidays sick time and personal days
• WEALTH: 401(k) program with company match stock reimbursement program
• FAMILY: New parent programs including caregiver leave plus fertility adoption foster or surrogacy support
• CAREER: Career and skill development programs with School of Live tuition reimbursement and student loan repayment
• OTHERS: Volunteer time off crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the worlds largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues artists sports teams festivals performing arts centers and theaters Ticketmaster processes 550 million tickets per year across 35 different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork While we celebrate individual achievements we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Ticketmaster also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.

The expected compensation for this position is:

** Pay is based on a number of factors including market location qualifications skills and experience.