Resident Relations Manager

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Jefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments through our acquisition development construction and property management services. We are seeking a Resident Relations Managerto joinour team at J Vue at the LMA. This 20-story 289 unit high-rise apartment building soars amidst the Boston skyline. Located in Bostons highly desirable Longwood Medical and Academic Area the building is in close proximity to major universities employment centers and museums in addition to just one block to the T on the Green Line.

As theResident Relations Manager you will play a crucial role in ensuring exceptional resident satisfaction and fostering a positive community environment within our residential properties. Excellent communication organization management and people skills are critical for this role.

ESSENTIAL FUNCTIONS:

Assists with property and office administration including reporting managing lease files audits and renewals.
Assists with posting rents daily deposits and managing delinquency through effective rent collections.
Ensures residents abide by community rules and policies. Responds to current resident requests for information.
Builds andmaintains strong relationships with residents through proactive communication community events and personalized interactions.
Addresses resident concerns complaints and requests ina timely and empathetic manner striving for swift resolution and customer satisfaction.
Develops strategies to promote lease renewals and enhance resident retention rates through personalized outreach and incentives.
Plans and executes community events activities and initiatives to foster a sense of belonging and enhance the overall living experience for residents.
Implements feedback mechanisms to gather insights from residents andutilize data to continuously improve services and amenities.
Collaborates with property management maintenance teams and other stakeholders to ensure seamless operations and exceptional resident experiences.

ESSENTIAL SKILLS AND ABILITIES:

Alwaysrepresents the company in a professional manner.
Leases and markets vacant and upcoming apartments.
Walks apartments and reports all necessary improvements.
Assists in conducting market surveys and shopping competitive communities.
Assists in developing marketing strategies and campaigns to attract prospective residents and promote the unique features and benefits of our properties.

EDUCATION AND EXPERIENCE:

Must have 1-3 years of property management experience.
High School Diploma and professional knowledge of business discipline are .
Additional vocational training or a four-year college degree is preferred.
General knowledge of community budgeting and extensive knowledge of property management software.

PHYSICAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job employee is required to walk frequently; sit frequently; use hands to handle or feel objects tools or controls frequently; reach with hands and arms; talk and hear and communicate with speech clarity continually; climb balance and stoop kneel and bend occasionally. Employee must lift and/or move 15 pounds occasionally.
Work environment: Setting typical of a business office. This is an in-office position.

We offer a competitive salary and excellent individual and team performance-based bonus addition a comprehensive benefits package is offered to all full-time employees with medical dental and vision coverage paid vacation and sick leave and rental discounts. Join a growing company with tremendous career growth opportunities. EEO MFDV.

Required Experience:

Manager

ESSENTIAL FUNCTIONS:

Assists with property and office administration including reporting managing lease files audits and renewals.
Assists with posting rents daily deposits and managing delinquency through effective rent collections.
Ensures residents abide by community rules and policies. Responds to current resident requests for information.
Builds andmaintains strong relationships with residents through proactive communication community events and personalized interactions.
Addresses resident concerns complaints and requests ina timely and empathetic manner striving for swift resolution and customer satisfaction.
Develops strategies to promote lease renewals and enhance resident retention rates through personalized outreach and incentives.
Plans and executes community events activities and initiatives to foster a sense of belonging and enhance the overall living experience for residents.
Implements feedback mechanisms to gather insights from residents andutilize data to continuously improve services and amenities.
Collaborates with property management maintenance teams and other stakeholders to ensure seamless operations and exceptional resident experiences.

ESSENTIAL SKILLS AND ABILITIES:

Alwaysrepresents the company in a professional manner.
Leases and markets vacant and upcoming apartments.
Walks apartments and reports all necessary improvements.
Assists in conducting market surveys and shopping competitive communities.
Assists in developing marketing strategies and campaigns to attract prospective residents and promote the unique features and benefits of our properties.

EDUCATION AND EXPERIENCE:

Must have 1-3 years of property management experience.
High School Diploma and professional knowledge of business discipline are .
Additional vocational training or a four-year college degree is preferred.
General knowledge of community budgeting and extensive knowledge of property management software.