Convo Ai Manager
Convo Ai Manager
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Job Description
Industry/Sector
Not ApplicableSpecialism
Data Analytics & AIManagement Level
ManagerJob Description & Summary
A career in our Advisory Acceleration Centre is the natural extension of PwCs leading class global delivery capabilities. We provide premium cost effective high quality services that support process quality and delivery capability in support for client engagements.Years of Experience: Candidates with 8 years of hands on experience
Required Skills:
Familiarity with the contact center architecture domain conversational design & implementation and industry-specific challenges
Understanding of conversational (chats emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.
Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.
Proficiency in using frameworks like Dialogflow Rasa Amazon Lex IBM Watson or Microsoft LUIS.
Understanding of language models and techniques for improving intent recognition and entity extraction
Understanding and experience on cloud platforms (e.g. AWS Azure Google Cloud Omilia Cloud Platform NICE Salesforce etc.) and their services for building Conversational AI solutions for clients
Expertise in Python or PySpark. R and JavaScript framework.
Experience with RESTful APIs webhooks and integrating chatbots with other systems (CRM databases etc.).
Understanding of serverless computing for building scalable and efficient conversational systems
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
Proven track record of successfully delivering conversational AI projects on time and within budget.
Familiarity with Agile development methodologies and version control systems.
Ability to stay updated with the latest advancements and trends in conversational AI technologies.
Strong strategic thinking and ability to align conversational AI initiatives with business goals.
Excellent project management skills to prioritize tasks manage resources and ensure project success.
Knowledge of regulatory and compliance requirements related to conversational AI applications
Experience in the telecom industry or a similar field
Familiarity with customer service operations and CRM systems
Certifications in cloud solution architectures project management or related areas like AWS Solution Architect - Professional Google Cloud Architect - Professional
Nice to Have:
Familiarity with realtime streaming technologies network and data security implications and methods.
Understanding of NoSQL databases (e.g. MongoDB Cassandra DynamoDB) for handling unstructured and semi-structured data.
Good analytical & problem-solving skills
Good communication and presentation skills
Travel Requirements
0%Job Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
