Patient Operations Coordinator - Hybrid
Patient Operations Coordinator - Hybrid
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$ 45000 - 50000
1 Vacancy
Job Description
Get to Know Rivia Mind
AtRivia Mind we believe great mental health care begins with a human connection.
Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City serving individuals across New York New Jersey Connecticut Florida and Massachusetts through both virtual and hybrid appointments.
How We Support: With a360 view of each individual we provide compassionate science-based care that honors the full complexity of a persons biology psychology and life go beyond symptom management with an interdisciplinary care model grounded in collaboration personalization and delivered with warmth respect and clinical integrity. We bring ahigh-touch human-centered approach to every aspect of care from clinical treatment to operational coordination. Click Here to learn more about our services.
Thrive Together: Our sharedNorth Star unites us to provide the best patient experience.
At Rivia Mind we cultivate a collegial culture rooted in:
- A foundation of shared values and reciprocal support
- A mindset of curiosity learning and growth
- A spirit of warmth openness and authentic connection
Together we turn challenges into opportunities and every team member helps shape the future of care at Rivia Mind.
Job Summary
We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients discussing service offerings with a supportive approach coordinating proper patient/provider matching assisting in scheduling patient evaluations and ensuring insurance eligibility. This role demonstrates excellence in every interaction knowing the importance of the Patient Experience and care towards helping Rivia Minds mission to grow in the communities it serves. With the support of nine other collaborative team members this individual will assist new patients interested in Rivia Minds services.
This role follows a hybrid work model which includes in-person work on designated days. As such commuting to our workplace as needed is an essential part of the role. The role requires a minimum of one day on-site per week and additional days as needed for office coverage.
Our office is located at 274 Madison Ave Rm 1501 New York NY 10016 - within a convenient distance from Bryant Park and Grand Central Terminal.
Job Responsibilities & Qualifications
- Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind.
- Answer patient phone calls texts and email inquiries according to department standards ensuring professionalism and prompt responses.
- Serve as the first point of contact for prospective patients providing a welcoming and informative introduction to Rivia Mind services and ensuring a positive initial experience that supports patient engagement and trust.
- Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions.
- Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation.
- Approach patient interactions with cultural sensitivity and an inclusive mindset respecting diverse backgrounds and experiences.
- Conducts verification of benefits and updates patient charts with current coinsurance copay out-of-pocket and deductible information.
- Contribute to department initiatives such as managing the provider waitlist processing external referrals and conducting bi-annual insurance verifications.
- Schedule new intakes and inform patients of the next steps for their appointment.
- Act as a liaison between patients and providers to ensure sufficient support and positive results.
- Support additional department responsibilities that nurture existing patient relationships and support their mental health journey.
- Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information.
- Respond promptly and professionally to priority referrals demonstrating empathy and a commitment to delivering a seamless and supportive patient experience.
- Maintain up-to-date knowledge on the insurance plans that the practice accepts and use reliable resources for accurate benefit and credentialing details.
- Support practice workflow as needed by scheduling patients and completing all needed documentation before Intake.
- Support cross-team collaboration for the benefit of patient care.
- Address patient concerns with empathy and clarity while effectively communicating the value of Rivia Minds services. Be present in the office at least once weekly with additional availability as needed to support team coverage.
- Be available in- office to support provider and patient needs as they arise.
- Help maintain a clean organized and welcoming office environment.
- Participate in team meetings and contribute to a collaborative growth-oriented work culture. Promote a friendly work culture that encourages a fun collaborative and co-learning environment that benefits individuals well-being self-improvement and potential.
Qualifications
Required Education Level: High School Diploma or equivalent
Additional Qualifications Skills & Attributes
- 2 years of customer service experience
- A minimum of 2 years of office administration/receptionist experience is required (filing phone management reports office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals intake process medical record transfers and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text email phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- Demonstrates flexibility in adapting to various processes as needed.
- Experience working in a team environment with the ability to adapt to changing priorities
- Knowledge of mental health professional licenses (MD NP SW).
- High attention to detail with exceptional organizational skills
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required company wide platforms/software like and EHR/EMR platforms when applicable).
- Intermediate computer skills and technical aptitude required.
- Well-organized and efficient approach to tasks and projects.
Benefits
Comprehensive Benefits to Support Your Well-being
At Rivia Mind we prioritize the well-being growth and success of our team members. Our robust benefits package is designed to provide support in every facet of your lifepersonal professional and financial.
Learn more here.
- Medical Coverage - HDHP PPO or PPO Buy-Up
- Health Savings Account Flexible Spending Account and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Commuter Transit and Parking Voluntary Benefit
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
Were committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health happiness and growth.
Compensation & Employment Details
Work Schedule:
Monday through Friday (Fridays on-site) 10 AM - 6 PM EST
Location Eligibility
At this time we are only able to consider applicants whose primary residence is in one of the following states:
Connecticut Florida Georgia Kansas Kentucky Maryland Massachusetts Michigan New Jersey New York Ohio Pennsylvania South Carolina or Texas.
Because this is not a solely on-site role your primary residence must remain in one of these approved states. Please note that residing outside of these stateseven temporarilymay result in employment eligibility issues tax implications or other regulatory concerns. If your location changes or youre based elsewhere we encourage you to stay connected for future openings. We appreciate your interest.
Compensation Determination
Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role.
Our compensation salary ranges or pay rates are determined by various factors.
- Job Qualifications Job Responsibilities Job Employment Level Skills
- When applicable Location Work Environment Licensure & Certifications Specialty Experience Education & Training etc.
Your recruiter can share more about the specific salary range for this role during the hiring process. Please note that the compensation details listed in the United States role postings reflect the base salary only and do not include possible bonus or benefits if applicable to the role.
Equal Opportunity Employer
Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race color ancestry religion sex gender identity or expression pregnancy age ethnic or national origin immigration or citizenship status hair weight height disability marital status veteran status sexual orientation genetic information/GINA political affiliation or acticivity or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures hiring and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process pre-employment testing to otherwise participate in the selection process to perform the essential job functions and/or to receive other benefits and privileges of employment please contact us directly.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
This policy is in accordance with applicable federal state and local laws including Title VII of the Civil Rights Act the Americans with Disabilities Act the Age Discrimination in Employment Act and the Genetic Information Nondiscrimination Act.
Employment is contingent upon successful completion of a background check.
Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.
If you need assistance or accommodation due to a disability during the application process please contact our Talent Acquisition team at .
Required Experience:
IC
Employment Type
Full Time
